Job description

Job responsibilities

Working Conditions

The job is a combination of hybrid working between Gloucester surgeries and working remotely, but you will be required to travel independently to attend meetings etc. hosted by other agencies throughout Gloucestershire and, occasionally, in other areas of the UK.

Financial and contractual performance and financial reporting

• Responsibility for PCN financial performance
• Produce an annual statement of Income and expenditure for PCN auditors
• Provide quarterly financial reports to network
• Business Planning and PCN Strategy Development
• Lead the development of a strategic plan
• Support change and monitor practices PCN DES performance and compliance
• Identify new income streams and new services
• Support, develop and evaluate strategic development of all services
• Apply for PCN development funds and resources and support the network achieve its objectives.
• Support PCN development nationally and advise the Clinical Directors and member practices on initiatives, policy development, best practice and funding streams

Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy

Meetings

• Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately
• Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners
• Act as point of contact for the Clinical Directors and practices, screening communications and correspondence
• Encourage and foster effective working relationships between the PCN networks and other local healthcare networks
• Work with member practices to consolidate the network, promoting its ethos and values
• Attend county digital transformation meetings

Bids/Contracts:

Review PCN service specifications, identify KPIs and key deliverables

Prepare and present Business Cases to the PCN practices

Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated.

Oversee performance dashboards and support practices to implement remedial actions where needed.

Represent the interests of the network at contract meetings with other bodies such as the ICB

Present data to member practices, PCN clinical leads, Clinical Directors and other stakeholders related to network performance

HR/Workforce planning

Lead and manage recruitment, HR, performance, development and appraisal of directly employed network staff, with clinical support where required

Manage workforce returns as required by NHS England/Gloucestershire ICB

Lead on all PCN workforce planning and proposals for PCN

Identify and promote training and support opportunities for non-directly employed ARRS staff, with the support of the PCN Education Lead

Liaise with Practices about PCN-funded practice staff

Communication and Engagement

Maintain effective and timely communication with network practices, clinical directors and network employees

Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network

Communicate effectively with public groups, patients and carers

Enable and encourage sharing of good practice across the network

Oversee alignment of digital options for service delivery across the PCN

Digital Transformation

Identify opportunities for transformation activities, utilising access and Population

Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care

Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources

Duties and Responsibilities:

• Financial and contractual performance and financial reporting
• Responsibility for PCN financial performance
• Produce an annual statement of Income and expenditure for PCN auditors
• Provide quarterly financial reports to network
• Business Planning and PCN Strategy Development
• Lead the development of a strategic plan
• Support change and monitor practices PCN DES performance and compliance
• Identify new income streams and new services
• Support, develop and evaluate strategic development of all services
• Apply for PCN development funds and resources and support the network achieve its objectives.
• Support PCN development nationally and advise the Clinical Directors and member practices on initiatives, policy development, best practice and funding streams
• Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy

Meetings

• Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately
• Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners
• Act as point of contact for the Clinical Directors and practices, screening communications and correspondence
• Encourage and foster effective working relationships between the PCN networks and other local healthcare networks
• Work with member practices to consolidate the network, promoting its ethos and values
• Attend county digital transformation meetings

Bids/Contracts:

Review PCN service specifications, identify KPIs and key deliverables

Prepare and present Business Cases to the PCN practices

Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated.

Oversee performance dashboards and support practices to implement remedial actions where needed.

Represent the interests of the network at contract meetings with other bodies such as the ICB

Present data to member practices, PCN clinical leads, Clinical Directors and other stakeholders related to network performance

HR/Workforce planning

Lead and manage recruitment, HR, performance, development and appraisal of directly employed network staff, with clinical support where required

Manage workforce returns as required by NHS England/Gloucestershire ICB

Lead on all PCN workforce planning and proposals for PCN

Identify and promote training and support opportunities for non-directly employed ARRS staff, with the support of the PCN Education Lead

Liaise with Practices about PCN-funded practice staff

Communication and Engagement

Maintain effective and timely communication with network practices, clinical directors and network employees

Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network

Communicate effectively with public groups, patients and carers

Enable and encourage sharing of good practice across the network

Oversee alignment of digital options for service delivery across the PCN

Digital Transformation

Identify opportunities for transformation activities, utilising access and Population

Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care

Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources

Plan, co-ordinate and directly support the delivery of transformation activity in general practice within the PCN. with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

Key working relationships

• PCN Team
• Clinical Directors
• Practice Managers
• Lead GPs
• Additional roles staff (Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribers, Mental Health Practitioners)
• Other network employees
• ICS colleagues:
• Primary Care Contracting Team
• Integrated Community Teams
• Integrated Locality Partnership
• Care Homes
• Other Primary Care Networks
• Helping to ensure that the PCN provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own.
• Ensuring that you always work within your own competencies and training.
• Complying with G DOC policies.
• Observing health and safety guidelines at all times.
• Any other reasonable duties that may be required from time-to-time.

This job description is intended to be a guide to the scope and the responsibilities of the post and is not exhaustive. There may be other duties required of the post holder commensurate with the position as the PCN develops. The job description will be subject to regular review and amendments as necessary, in consultation with the post holder.

Working conditions

Frequent, prolonged VDU use

Time-pressured environment

High levels of accuracy and attention to detail essential at all times

Exposure to distressing situations and written material

For full Job Description see attached Job description - PCN Business Manager

Job responsibilities

Working Conditions

The job is a combination of hybrid working between Gloucester surgeries and working remotely, but you will be required to travel independently to attend meetings etc. hosted by other agencies throughout Gloucestershire and, occasionally, in other areas of the UK.

Financial and contractual performance and financial reporting

• Responsibility for PCN financial performance
• Produce an annual statement of Income and expenditure for PCN auditors
• Provide quarterly financial reports to network
• Business Planning and PCN Strategy Development
• Lead the development of a strategic plan
• Support change and monitor practices PCN DES performance and compliance
• Identify new income streams and new services
• Support, develop and evaluate strategic development of all services
• Apply for PCN development funds and resources and support the network achieve its objectives.
• Support PCN development nationally and advise the Clinical Directors and member practices on initiatives, policy development, best practice and funding streams

Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy

Meetings

• Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately
• Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners
• Act as point of contact for the Clinical Directors and practices, screening communications and correspondence
• Encourage and foster effective working relationships between the PCN networks and other local healthcare networks
• Work with member practices to consolidate the network, promoting its ethos and values
• Attend county digital transformation meetings

Bids/Contracts:

Review PCN service specifications, identify KPIs and key deliverables

Prepare and present Business Cases to the PCN practices

Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated.

Oversee performance dashboards and support practices to implement remedial actions where needed.

Represent the interests of the network at contract meetings with other bodies such as the ICB

Present data to member practices, PCN clinical leads, Clinical Directors and other stakeholders related to network performance

HR/Workforce planning

Lead and manage recruitment, HR, performance, development and appraisal of directly employed network staff, with clinical support where required

Manage workforce returns as required by NHS England/Gloucestershire ICB

Lead on all PCN workforce planning and proposals for PCN

Identify and promote training and support opportunities for non-directly employed ARRS staff, with the support of the PCN Education Lead

Liaise with Practices about PCN-funded practice staff

Communication and Engagement

Maintain effective and timely communication with network practices, clinical directors and network employees

Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network

Communicate effectively with public groups, patients and carers

Enable and encourage sharing of good practice across the network

Oversee alignment of digital options for service delivery across the PCN

Digital Transformation

Identify opportunities for transformation activities, utilising access and Population

Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care

Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources

Duties and Responsibilities:

• Financial and contractual performance and financial reporting
• Responsibility for PCN financial performance
• Produce an annual statement of Income and expenditure for PCN auditors
• Provide quarterly financial reports to network
• Business Planning and PCN Strategy Development
• Lead the development of a strategic plan
• Support change and monitor practices PCN DES performance and compliance
• Identify new income streams and new services
• Support, develop and evaluate strategic development of all services
• Apply for PCN development funds and resources and support the network achieve its objectives.
• Support PCN development nationally and advise the Clinical Directors and member practices on initiatives, policy development, best practice and funding streams
• Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy

Meetings

• Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately
• Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners
• Act as point of contact for the Clinical Directors and practices, screening communications and correspondence
• Encourage and foster effective working relationships between the PCN networks and other local healthcare networks
• Work with member practices to consolidate the network, promoting its ethos and values
• Attend county digital transformation meetings

Bids/Contracts:

Review PCN service specifications, identify KPIs and key deliverables

Prepare and present Business Cases to the PCN practices

Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated.

Oversee performance dashboards and support practices to implement remedial actions where needed.

Represent the interests of the network at contract meetings with other bodies such as the ICB

Present data to member practices, PCN clinical leads, Clinical Directors and other stakeholders related to network performance

HR/Workforce planning

Lead and manage recruitment, HR, performance, development and appraisal of directly employed network staff, with clinical support where required

Manage workforce returns as required by NHS England/Gloucestershire ICB

Lead on all PCN workforce planning and proposals for PCN

Identify and promote training and support opportunities for non-directly employed ARRS staff, with the support of the PCN Education Lead

Liaise with Practices about PCN-funded practice staff

Communication and Engagement

Maintain effective and timely communication with network practices, clinical directors and network employees

Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network

Communicate effectively with public groups, patients and carers

Enable and encourage sharing of good practice across the network

Oversee alignment of digital options for service delivery across the PCN

Digital Transformation

Identify opportunities for transformation activities, utilising access and Population

Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care

Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources

Plan, co-ordinate and directly support the delivery of transformation activity in general practice within the PCN. with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

Key working relationships

• PCN Team
• Clinical Directors
• Practice Managers
• Lead GPs
• Additional roles staff (Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribers, Mental Health Practitioners)
• Other network employees
• ICS colleagues:
• Primary Care Contracting Team
• Integrated Community Teams
• Integrated Locality Partnership
• Care Homes
• Other Primary Care Networks
• Helping to ensure that the PCN provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own.
• Ensuring that you always work within your own competencies and training.
• Complying with G DOC policies.
• Observing health and safety guidelines at all times.
• Any other reasonable duties that may be required from time-to-time.

This job description is intended to be a guide to the scope and the responsibilities of the post and is not exhaustive. There may be other duties required of the post holder commensurate with the position as the PCN develops. The job description will be subject to regular review and amendments as necessary, in consultation with the post holder.

Working conditions

Frequent, prolonged VDU use

Time-pressured environment

High levels of accuracy and attention to detail essential at all times

Exposure to distressing situations and written material

For full Job Description see attached Job description - PCN Business Manager

Person Specification

Experience

Essential

• Minimum of 3 years experience of working in a Business Manager or strategic role
• Leading change
• Experience in communications and stakeholder engagement and working across systems
• Experience of managing a team including direct line management responsibilities
• Already has, or is willing to undertake training in digital technologies used within the NHS. (Completed training is not essential, but must be willing to undertake training once in post).
• Experience of writing business plans and horizon scanning
• Knowledge of and experience in providing financial
• statements, reports and forecasts
• Experience and understanding of invoicing and claims

Desirable

• Experience of the health and social care environment and roles and responsibilities within it
• Broad knowledge of General Practice

Skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Problem solving skills and ability to respond to sudden unexpected demands
• Competent in the use of Office and Outlook
• If not already competent in SystmOne willing and able to undertake training and develop competency.
• Ability to follow policy and procedure
• Effective time management (Planning & Organising)
• Understanding of and commitment to equality of opportunity and good working relationships
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Effective organiser
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Attention to detail combined with the ability to extract key
• messages from complex analysis
• Ability to work on own initiative and organise own workload
• without supervision working to tight and often changing timescales

Desirable

• Having completed or in process of completing the NHS digital transformation programme.
• Competence in using TPP SystmOne.

Qualifications

Essential

• Batchelor degree or equivalent

Personal Qualities

Essential

• Clear, polite telephone manner
• Professional, calm and efficient manner
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to maintain confidentiality and trust
• Adaptability, flexibility and ability to cope with uncertainty and change
• Independent thinker with demonstrated good judgement, problem-solving and analytical skill

Desirable

• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development
• An ability to drive, current UK driving licence. and daily access to a vehicle

Other

Essential

• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development
• An ability to drive, current UK driving licence. and daily access to a vehicle

Experience

Essential

• Minimum of 3 years experience of working in a Business Manager or strategic role
• Leading change
• Experience in communications and stakeholder engagement and working across systems
• Experience of managing a team including direct line management responsibilities
• Already has, or is willing to undertake training in digital technologies used within the NHS. (Completed training is not essential, but must be willing to undertake training once in post).
• Experience of writing business plans and horizon scanning
• Knowledge of and experience in providing financial
• statements, reports and forecasts
• Experience and understanding of invoicing and claims

Desirable

• Experience of the health and social care environment and roles and responsibilities within it
• Broad knowledge of General Practice

Skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Problem solving skills and ability to respond to sudden unexpected demands
• Competent in the use of Office and Outlook
• If not already competent in SystmOne willing and able to undertake training and develop competency.
• Ability to follow policy and procedure
• Effective time management (Planning & Organising)
• Understanding of and commitment to equality of opportunity and good working relationships
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Effective organiser
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Attention to detail combined with the ability to extract key
• messages from complex analysis
• Ability to work on own initiative and organise own workload
• without supervision working to tight and often changing timescales

Desirable

• Having completed or in process of completing the NHS digital transformation programme.
• Competence in using TPP SystmOne.

Qualifications

Essential

• Batchelor degree or equivalent

Personal Qualities

Essential

• Clear, polite telephone manner
• Professional, calm and efficient manner
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to maintain confidentiality and trust
• Adaptability, flexibility and ability to cope with uncertainty and change
• Independent thinker with demonstrated good judgement, problem-solving and analytical skill

Desirable

• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development
• An ability to drive, current UK driving licence. and daily access to a vehicle

Other

Essential

• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development
• An ability to drive, current UK driving licence. and daily access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Quayside House

Quay Street

Gloucester

GL1 2TZ

Employer's website

https://ghac.co.uk/ (Opens in a new tab)