• Job Description

  Req#: W0001-25-0001?language=en&page=1150&sort=publicationDateDesc

  Job summary

  We are looking for a motivated Primary Care Network (PCN) Business Manager to work within the Mewstone PCN in Plymstock, Wembury and Yealmpton. This would suit a candidate with previous healthcare management experience.

  The right candidate will demonstrate excellent communication skills, strong analytical thinking, and experience in managing people. You'll need to be energetic, self-motivated, adaptable and resilient.

  We would like to hear from candidates who have healthcare experience particularly with practice management experience, but if not, you will need to be a fast learner. It is vital however that you have experience in leading a service and working independently as this role is one where you will be in charge of important local service provisions and relied upon by your team, practices and patients alike.

  The PCN Business Manager forms an integral part of the PCN leadership team working alongside the Clinical Director, Finance lead and the PCN board members.

  The PCN Business Manager will act as a point of expertise, coordinate the successful achievement of all governance requirements, translate national and local policy into meaningful changes, and will support practices to achieve improved outcomes for the local population.

  If you are interested in this exciting role then please contact Emma Rayment - emmarayment@nhs.net or Dr Jemma Cooper - jemma.cooper@nhs.net for an informal discussion about the role.

  Applications are encouraged via covering letter & CV.

  Main duties of the job

  • To support the Clinical Director
  • To oversee the day-to-day smooth running of the Network
  • To be involved in the operational and strategic management and development of the Network
  • To provide people management and leadership to the PCN team
  • Manage contractual requirements on behalf of the Network.
  • Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network
  • To be responsible for the production of all reports and qualitative data for the Network and all projects and initiatives implemented
  • To be responsible alongside the Finance lead for the oversight of the Network financial systems and processes
  • To monitor and check the accuracy of the any submissions for Enhanced Services, contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis.To be responsible for recruitment of ARRS staff as agreed by PCN Board
  • To oversee HR including organisation of annual leave and appraisals for ARRS staff members
  • Ensure the PCN is compliant with all mandatory legal and NHS legislation
  • To represent the PCN in cross organisation meetings as agreed by CD/Lead Practice

  About us

  Mewstone Primary Care Network has a list size of approximately 32,000 patients. The PCN practices are Church View Surgery, Wembury Surgery, Yealm Medical Practice and Dean Cross Surgery, the practices share the same ethos of supportive learning.

  As PCN Business Manager you will work alongside our GPs, nurse teams, administrators and extended workforce including clinical pharmacists, pharmacy technicians, first contact physiotherapist, mental health practitioner, social prescribing link workers, health & wellbeing coaches and care co-ordinators.

  All network practices are high achieving practices with a commitment to mentoring and supporting their staff.

  Details

  Date posted

  02 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  W0001-25-0001

  Job locations

  Church View Surgery

  30 Holland Road

  Plymstock

  Plymouth

  PL9 9BW

  
  

  Yealm Medical Centre

  Market Street

  Yealmpton

  Plymouth

  PL8 2EA

  
  

  Wembury Surgery

  51 Hawthorn Drive

  Wembury

  Plymouth

  PL9 0BE

  
  

  Dean Cross Surgery

  21 Radford Park Road

  Plymouth

  PL9 9DL

  
  

  Job description

  Job responsibilities

  MAIN RESPONSIBILITES OF THE POST

  • To support the Clinical Director
  • To oversee the day-to-day smooth running of the Network
  • To be involved in the operational and strategic management and development of the Network
  • Manage contractual requirements on behalf of the Network.
  • Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network
  • To be responsible for the production of all reports and qualitative data for the Network and all projects and initiatives implemented
  • To be responsible alongside the Finance lead for the oversight of the Network financial systems and processes
  • To monitor and check the accuracy of the any submissions for Enhanced Services, contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis.
  • To provide people management and leadership to the PCN team
  • To be responsible for recruitment of PCN staff as agreed by PCN Board
  • To oversee HR including organisation of annual leave and appraisals for PCN staff members
  • Ensure the PCN is compliant with all mandatory legal and NHS legislation
  • To represent the PCN in cross organisation meetings as agreed by CD/Lead Practice
  • The job description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the CD and PCN board members. The following areas of responsibility are an indication of the role, but could be subject to change as the impact of primary care network commissioning evolves.

  AREAS OF RESPONSIBILITIES

  The PCN Managers areas of responsibility include:

  Key Responsibilities and Duties:

  • First point of contact for Practice Managers with regard to delivery of PCN Network projects and schemes.
  • Work with the Devon Training Hub to co-ordinate training and development of PCN clinical/administrative staff.
  • Responsible for induction and training of new PCN staff.

  Organisational and Financial Duties:

  The remit of this role is broad and evolving and will require attention to detail in the delivery of high-quality day to day operations.

  • Work with the PCN Director and board for operational planning processes to support the PCN objectives
  • Support the PCN Director and board with the writing of business and development plans as required
  • Coordinate meetings for the PCN working monthly board meetings and project meetings as required
  • Identify and record risks and issues, developing contingency plans with service and contract leads
  • Ensure all relevant national strategies, policies, targets and frameworks are fully implemented
  • Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice
  • Work closely with the PCN Finance lead to ensure the PCNs financial resources are managed and maintained for maximum effectiveness through:

  1. Ensuring financial risks are recognised and appropriate action taken
  2. Monitoring expenditure and identifying significant deviations from plan
  3. Planning and monitoring income to ensure that income is maximised and that funds are available as required
  4. Ensuring all claims are submitted in good time and payment made and received
  5. Ensuring the practices allocation of resources is fair and equitable
  6. Manage all delegated budgets with propriety in line with all relevant organisational procedures with a view to achieving the best impact from well managed finances
  7. Review, authorise and approve operational services spend, ensuring a fair and reasonable allocation of funds
  8. Clarify objectives and priorities for PCN network delivery in line with operational realties, financial parameters and contract requirements.

  • Research and apply evidence from national policy, guidance and benchmarking that will influence the planning and delivery of PCN priorities
  • Ensure proactive stakeholder management occurs including frontline staff, team, service, organisation, senior leaders, external bodies
  • Provide and build upon key performance management data, as appropriate

  PCN Development and Change:

  • Support and champion the development of good quality network plans that deliver relevant change and improvement projects which can be both measured and evaluated
  • Oversee a programme of audits and surveys that support, and evidence measures of improvement
  • Identify and develop appropriate tools and measures of improvement to support effective change, e.g. performance frameworks, population health data, outcome measures
  • Organise PCN events e.g. Educational/Locality/Neighbourhood /Network wide events.
  • Manage and maintain credibility with all key contacts within the network, to foster a culture of collaboration, and promote inter-service learning to drive continuous
  • The post holder must work as a flexible member of the PCN providing support to other team members when necessary. You are required to take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high-quality services.
  • The post holder must encourage supporting staff to collaborate through sharing information and intelligence across different activities and to build good relationships with all stakeholders involved in the PCN. To develop and deliver a communication strategy with reference to the networks geographical spread and to represent the network at meetings, in the community and other stakeholders.
  • The post holder must listen and act on staff feedback from the frontline to build staff trust by adopting a proactive, facilitative approach. Ensure their representation and commitment across the PCN. To provide coaching and support to staff and stakeholders involved in PCN transformation and development

  The post holder must be able to undertake any responsibility identified. This is an evolving role.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work
  • Training may need to be undertaken outside of normal practice hours, and off site

  Quality and Governance:

  The post-holder will strive to maintain quality within the PCN, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Work effectively with individuals in other agencies
  • Effectively manage own time, workload and resources
  • Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement.

  Job description

  Job responsibilities

  MAIN RESPONSIBILITES OF THE POST

  • To support the Clinical Director
  • To oversee the day-to-day smooth running of the Network
  • To be involved in the operational and strategic management and development of the Network
  • Manage contractual requirements on behalf of the Network.
  • Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network
  • To be responsible for the production of all reports and qualitative data for the Network and all projects and initiatives implemented
  • To be responsible alongside the Finance lead for the oversight of the Network financial systems and processes
  • To monitor and check the accuracy of the any submissions for Enhanced Services, contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis.
  • To provide people management and leadership to the PCN team
  • To be responsible for recruitment of PCN staff as agreed by PCN Board
  • To oversee HR including organisation of annual leave and appraisals for PCN staff members
  • Ensure the PCN is compliant with all mandatory legal and NHS legislation
  • To represent the PCN in cross organisation meetings as agreed by CD/Lead Practice
  • The job description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the CD and PCN board members. The following areas of responsibility are an indication of the role, but could be subject to change as the impact of primary care network commissioning evolves.

  AREAS OF RESPONSIBILITIES

  The PCN Managers areas of responsibility include:

  Key Responsibilities and Duties:

  • First point of contact for Practice Managers with regard to delivery of PCN Network projects and schemes.
  • Work with the Devon Training Hub to co-ordinate training and development of PCN clinical/administrative staff.
  • Responsible for induction and training of new PCN staff.

  Organisational and Financial Duties:

  The remit of this role is broad and evolving and will require attention to detail in the delivery of high-quality day to day operations.

  • Work with the PCN Director and board for operational planning processes to support the PCN objectives
  • Support the PCN Director and board with the writing of business and development plans as required
  • Coordinate meetings for the PCN working monthly board meetings and project meetings as required
  • Identify and record risks and issues, developing contingency plans with service and contract leads
  • Ensure all relevant national strategies, policies, targets and frameworks are fully implemented
  • Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice
  • Work closely with the PCN Finance lead to ensure the PCNs financial resources are managed and maintained for maximum effectiveness through:

  1. Ensuring financial risks are recognised and appropriate action taken
  2. Monitoring expenditure and identifying significant deviations from plan
  3. Planning and monitoring income to ensure that income is maximised and that funds are available as required
  4. Ensuring all claims are submitted in good time and payment made and received
  5. Ensuring the practices allocation of resources is fair and equitable
  6. Manage all delegated budgets with propriety in line with all relevant organisational procedures with a view to achieving the best impact from well managed finances
  7. Review, authorise and approve operational services spend, ensuring a fair and reasonable allocation of funds
  8. Clarify objectives and priorities for PCN network delivery in line with operational realties, financial parameters and contract requirements.

  • Research and apply evidence from national policy, guidance and benchmarking that will influence the planning and delivery of PCN priorities
  • Ensure proactive stakeholder management occurs including frontline staff, team, service, organisation, senior leaders, external bodies
  • Provide and build upon key performance management data, as appropriate

  PCN Development and Change:

  • Support and champion the development of good quality network plans that deliver relevant change and improvement projects which can be both measured and evaluated
  • Oversee a programme of audits and surveys that support, and evidence measures of improvement
  • Identify and develop appropriate tools and measures of improvement to support effective change, e.g. performance frameworks, population health data, outcome measures
  • Organise PCN events e.g. Educational/Locality/Neighbourhood /Network wide events.
  • Manage and maintain credibility with all key contacts within the network, to foster a culture of collaboration, and promote inter-service learning to drive continuous
  • The post holder must work as a flexible member of the PCN providing support to other team members when necessary. You are required to take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high-quality services.
  • The post holder must encourage supporting staff to collaborate through sharing information and intelligence across different activities and to build good relationships with all stakeholders involved in the PCN. To develop and deliver a communication strategy with reference to the networks geographical spread and to represent the network at meetings, in the community and other stakeholders.
  • The post holder must listen and act on staff feedback from the frontline to build staff trust by adopting a proactive, facilitative approach. Ensure their representation and commitment across the PCN. To provide coaching and support to staff and stakeholders involved in PCN transformation and development

  The post holder must be able to undertake any responsibility identified. This is an evolving role.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work
  • Training may need to be undertaken outside of normal practice hours, and off site

  Quality and Governance:

  The post-holder will strive to maintain quality within the PCN, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Work effectively with individuals in other agencies
  • Effectively manage own time, workload and resources
  • Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement.

  Person Specification

  Experience

  Essential

  • Proven knowledge and experience of working in a management role in primary or secondary care.
  • Build strong personal relationships and have effective formal and informal networks.
  • Experienced providing people management and leadership
  • Able to write concise reports covering complex issues
  • Business development
  • Converting strategy into practical delivery
  • Excellent interpersonal skills
  • Literate and a good communicator
  • IT and keyboard and social media skills
  • Good negotiation skills
  • Budget management experience
  • Analytical and problem-solving skills
  • Strong facilitation skills
  • Able to prioritise conflicting expectations

  Desirable

  • Previous experience of leading change management projects
  • Working with multidisciplinary health teams
  • Previous project management expertise
  • Expertise in contract management

  Qualifications

  Essential

  • Degree or similar qualification
  • Masters level qualification in Management

  Desirable

  • NHS Management qualification

  Special attributes and knowledge

  Essential

  • Understanding of the health care system in relation to commissioners
  • Demonstrates a high level of integrity
  • Ability to work in a diverse environment
  • Ability to use own initiative, follow tasks through and work with a high level of autonomy
  • Be responsive and agile, adapting to a rapidly changing environment
  • Ability to work flexibly (including some work outside usual hours)

  Person Specification

  Experience

  Essential

  • Proven knowledge and experience of working in a management role in primary or secondary care.
  • Build strong personal relationships and have effective formal and informal networks.
  • Experienced providing people management and leadership
  • Able to write concise reports covering complex issues
  • Business development
  • Converting strategy into practical delivery
  • Excellent interpersonal skills
  • Literate and a good communicator
  • IT and keyboard and social media skills
  • Good negotiation skills
  • Budget management experience
  • Analytical and problem-solving skills
  • Strong facilitation skills
  • Able to prioritise conflicting expectations

  Desirable

  • Previous experience of leading change management projects
  • Working with multidisciplinary health teams
  • Previous project management expertise
  • Expertise in contract management

  Qualifications

  Essential

  • Degree or similar qualification
  • Masters level qualification in Management

  Desirable

  • NHS Management qualification

  Special attributes and knowledge

  Essential

  • Understanding of the health care system in relation to commissioners
  • Demonstrates a high level of integrity
  • Ability to work in a diverse environment
  • Ability to use own initiative, follow tasks through and work with a high level of autonomy
  • Be responsive and agile, adapting to a rapidly changing environment
  • Ability to work flexibly (including some work outside usual hours)

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mewstone PCN

  Address

  Church View Surgery

  30 Holland Road

  Plymstock

  Plymouth

  PL9 9BW

  
  

  Employer's website

  https://www.wemburysurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mewstone PCN

  Address

  Church View Surgery

  30 Holland Road

  Plymstock

  Plymouth

  PL9 9BW

  
  

  Employer's website

  https://www.wemburysurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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