• Job Description

  Req#: A5111-25-0002?language=en&page=355&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join our PCN as Business Manager. In this key role you will work closely with the PCN Clinical Director and Board of Directors and Member GP Practices to ensure the delivery of the Direct Enhanced Services Contract and manage a team of Clinical and Non-Clinical staff over a number of sites.

  This role requires someone highly motivated and organised in their approach to work, ideally with Primary Care experience. Experience in managing finances, a multi-disciplinary team and a strong sense of compliance is essential. Ideally someone with experience in human resources management although this is not essential.

  The role is supported by a PCN Support Officer and IT and Business Intelligence Officer, as well as team leaders across the service teams.

  Main duties of the job

  To work with and support the PCN Clinical Director, PCN Board Members and Member Practice Managers. Support the Clinical Director with strategic planning and leadership of the PCN.

  To ensure good governance principles are followed across the organisation and comply with Companies House requirements.

  To assist and support with delivery of the DES contractual requirements.

  To ensure a safe and thriving environment for PCN employees and to facilitate positive employee relations, resolve workplace disputes and take the lead on team training and development.

  To ensure the PCN complies with current employment laws and regulations

  To manage PCN finances and bank accounts

  Provide day to day line management to all clinical and non-clinical PCN employed staff and be a first point of contact for all employment related matters.

  To be responsible for payroll and NHS Pension.

  Act as a central information and administrative source for members of the network.

  Maintain positive working relationships with member practices.

  Manage the PCN Business including ensuring we have appropriate insurance, DPO services, etc.

  About us

  Leek and Biddulph PCN are a group of five GP practices working together to focus on local patient care. We are a multi-disciplinary team, covering Leek and Biddulph, responsible for the healthcare of just under 50,000 patients. We are led by our PCN Clinical Director and a supportive management team.

  We are a very forward thinking and innovative PCN who were one of the first PCNs in North Staffordshire to convert to a Limited Company. We utilise to the full, the skills and experience of our team members which includes Clinical Pharmacists, Pharmacy Technicians, Occupational Therapists, Physiotherapists, Social Prescribers and Mental Health Practitioners. We have a flexible approach to working patterns and generous terms and conditions including the NHS Pension.

  We are supportive of professional development and pride ourselves on developing new roles in a collaborative and friendly environment.

  Details

  Date posted

  07 May 2025

  Pay scheme

  Other

  Salary

  £45,000 to £48,500 a year Dependant on experience, pro rata for part time

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  A5111-25-0002

  Job locations

  Biddulph Primary Care Centre

  Wharf Road

  Biddulph

  Stoke-on-trent

  ST86AG

  
  

  Job description

  Job responsibilities

  To assist the Clinical Director and Board of Directors with developing strategies to move the PCN forward.

  Development of PCN Governance and Management Systems including ensuring the relevant policies, procedures and systems are in place to meet all legal and regulatory requirements including CQC, Health and Safety, Corporate Governance etc.

  Coordinate the Board of Directors including ensuring regular PCN Board Meetings in line with the Articles of Association and Network Agreement, including setting dates, drawing up agendas, and communicating decisions to the wider PCN.

  To assist the PCN Clinical Director, Board and wider Management Team to deliver the PCN DES and achieve the IIF targets.

  Responsibility for ensuring all ICB / NHS England returns and submissions including Workforce Plans are prepared and submitted in a timely manner.

  Responsibility for managing the PCN Finances including processing all PCN related payment claims and produce remittances and reimburse member practices.

  Maintain accurate banking records and present finance updates to the Board.

  Ensure that PCN monies are received in line with the DES specification.

  To work with the Accountants and Clinical Director to ensure accounts are produced on time and reported to the Board.

  To work alongside, and communicate with the locality PPG on PCN related projects.

  To provide an effective and efficient HR management service to the PCN.

  To promote a culture which encourages team work, sharing of best practice and continuous improvement.

  Provide day to day line management to all clinical and non-clinical PCN employed staff and be a first point of contact for all employment related matters.

  Support the PCN team with any challenges that relate to their welfare and employment within the business.

  Provide HR related advice and guidance to the Clinical Director and senior PCN management team and support the PCN Board with any issues related to staffing.

  Develop an understanding of the Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN Board on the planning and deployment of these roles.

  Design and create job descriptions, person specifications, interview templates and inductions.

  Produce contracts for directly employed PCN staff and liaise with third party providers regarding contracts and reimbursement.

  Ensure Staff are paid on time and have access to the NHS Pension.

  Link in with member practices to design rotas for PCN employed staff to ensure that they are effectively embedded and co-ordinated equitably across the patch.

  Conduct annual appraisals and performance management of PCN staff.

  Job description

  Job responsibilities

  To assist the Clinical Director and Board of Directors with developing strategies to move the PCN forward.

  Development of PCN Governance and Management Systems including ensuring the relevant policies, procedures and systems are in place to meet all legal and regulatory requirements including CQC, Health and Safety, Corporate Governance etc.

  Coordinate the Board of Directors including ensuring regular PCN Board Meetings in line with the Articles of Association and Network Agreement, including setting dates, drawing up agendas, and communicating decisions to the wider PCN.

  To assist the PCN Clinical Director, Board and wider Management Team to deliver the PCN DES and achieve the IIF targets.

  Responsibility for ensuring all ICB / NHS England returns and submissions including Workforce Plans are prepared and submitted in a timely manner.

  Responsibility for managing the PCN Finances including processing all PCN related payment claims and produce remittances and reimburse member practices.

  Maintain accurate banking records and present finance updates to the Board.

  Ensure that PCN monies are received in line with the DES specification.

  To work with the Accountants and Clinical Director to ensure accounts are produced on time and reported to the Board.

  To work alongside, and communicate with the locality PPG on PCN related projects.

  To provide an effective and efficient HR management service to the PCN.

  To promote a culture which encourages team work, sharing of best practice and continuous improvement.

  Provide day to day line management to all clinical and non-clinical PCN employed staff and be a first point of contact for all employment related matters.

  Support the PCN team with any challenges that relate to their welfare and employment within the business.

  Provide HR related advice and guidance to the Clinical Director and senior PCN management team and support the PCN Board with any issues related to staffing.

  Develop an understanding of the Additional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN Board on the planning and deployment of these roles.

  Design and create job descriptions, person specifications, interview templates and inductions.

  Produce contracts for directly employed PCN staff and liaise with third party providers regarding contracts and reimbursement.

  Ensure Staff are paid on time and have access to the NHS Pension.

  Link in with member practices to design rotas for PCN employed staff to ensure that they are effectively embedded and co-ordinated equitably across the patch.

  Conduct annual appraisals and performance management of PCN staff.

  Person Specification

  Knowledge

  Essential

  • Knowledge of Primary Care and how it operates

  Desirable

  • Knowledge of Primary Care Networks and the Additional Roles Reimbursement Scheme and Network Contract DES specifications
  • HR Knowledge

  Personal Qualities

  Essential

  • Flexible and adaptable to team and service needs
  • Able to work under pressure and to deadlines
  • Flexible approach to change
  • Reliable, punctual and confident

  Qualifications

  Essential

  • Educated to degree level, or equivalent experience within Primary Care

  Desirable

  • Recognised management qualification

  Skills and Abilities

  Essential

  • Able to prioritise own workload
  • Be Able to identify clear priorities for action whilst managing multiple stakeholder expectations
  • Able to use Clinical Information and IT systems
  • Be proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role
  • Excellent written and verbal communication skills
  • Excellent organisational skills
  • Excellent team working skills
  • Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected.
  • Able to work independently, showing initiative
  • Ability to work with a high degree of autonomy

  Desirable

  • Able to use EMIS

  Experience

  Essential

  • Experience of working within Primary Care
  • Experience of working in a role that requires a high degree of autonomy
  • Experience of managing employees

  Desirable

  • Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practice
  • Experience of working within a Primary Care Network
  • Experience of working with a range of local stakeholders and other providers
  • Proven experience of managing projects
  • Experience of providing a HR service

  Person Specification

  Knowledge

  Essential

  • Knowledge of Primary Care and how it operates

  Desirable

  • Knowledge of Primary Care Networks and the Additional Roles Reimbursement Scheme and Network Contract DES specifications
  • HR Knowledge

  Personal Qualities

  Essential

  • Flexible and adaptable to team and service needs
  • Able to work under pressure and to deadlines
  • Flexible approach to change
  • Reliable, punctual and confident

  Qualifications

  Essential

  • Educated to degree level, or equivalent experience within Primary Care

  Desirable

  • Recognised management qualification

  Skills and Abilities

  Essential

  • Able to prioritise own workload
  • Be Able to identify clear priorities for action whilst managing multiple stakeholder expectations
  • Able to use Clinical Information and IT systems
  • Be proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role
  • Excellent written and verbal communication skills
  • Excellent organisational skills
  • Excellent team working skills
  • Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected.
  • Able to work independently, showing initiative
  • Ability to work with a high degree of autonomy

  Desirable

  • Able to use EMIS

  Experience

  Essential

  • Experience of working within Primary Care
  • Experience of working in a role that requires a high degree of autonomy
  • Experience of managing employees

  Desirable

  • Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practice
  • Experience of working within a Primary Care Network
  • Experience of working with a range of local stakeholders and other providers
  • Proven experience of managing projects
  • Experience of providing a HR service

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Leek and Biddulph PCN

  Address

  Biddulph Primary Care Centre

  Wharf Road

  Biddulph

  Stoke-on-trent

  ST86AG

  Employer details

  Employer name

  Leek and Biddulph PCN

  Address

  Biddulph Primary Care Centre

  Wharf Road

  Biddulph

  Stoke-on-trent

  ST86AG

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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