• Job Description

  Req#: HOT09Q2D

  【業務内容】

  秘書（総支配人付）は、ホテル運営の責任を担う総支配人が日々円滑に業務を遂行できるよう、次のとおりサポートを提供するポジションです。
  • 社内外の各種スケジュール調整および管理（例：各部門長との会議設定、出張準備、会食手配、他）
  • 資料作成（例：会議資料および議事録の作成）
  • コミュニケーション（電話／メール等）対応（例：総支配人に代わっての作成および発信、各種礼状作成、贈答品手配、他）
  • 庶務業務（例：経費精算、名刺管理、ファイリング、他）
  • 特命事項への対応

  上記は主な業務の要約であり、これまでのご経験に応じて活躍いただける幅も広がります。

  【応募資格（必須）】

  • 3年以上の秘書または部門アシスタントの経験
  • 社内外のエクゼクティブ（本部長クラス）以上の対応（接遇やコミュニケーション）経験
  • ビジネスレベルの英語力（会話：来客および電話対応／読み書き：メール・レター、資料作成ができるレベル）
  • ネイティブレベルの日本語力（日本語が母語でない方はJLPT1級が必須）

  【応募資格（歓迎）】
  • ホテルでの勤務経験（オペレーションに精通している方は尚可）
  • ホスピタリティ業界での勤務経験（例：ホテル、航空会社、飲食、サービス業など）

  【求める人物像】
  • ヒルトンのミッションおよびバリューへの共感
  • ホスピタリティ業界への興味（業界への関心および働く人々への共感）
  • 多岐に渡る業務を優先順位をつけて期日とおりに進めてきた（マルチタスキング）経験をお持ちの方
  • コミュニケーションが好きで、相手のニーズをくみ取る努力を怠らず協調して業務に取り組める方
  • 人と組織の成長に尽力することに、喜びを見いだせる方
  • 困難な状況でも、自身で解決策を見出し率先して行動する方
  • 多国籍のメンバーとスムーズに協業できる方

  本ポジション・職場の魅力

  • ヒルトン小田原リゾート＆スパは、都心からわずか１時間の自然豊かなロケーションに位置し、多様なお客様から人気を博す人気リゾートです。
  • 多様な人材が働く国際的かつ家族のような温かみが感じられる職場で、一例として次のような独自の福利厚生も完備しています。

  例：GO Hilton 従業員割引制度（特別価格で宿泊およびレストラン利用が可能）、従業員食堂（1日1食が無料）

  • 従業員のキャリアアップを応援しているのも特徴の一つです。本ホテルのみならず、ヒルトングループ全体で社内公募制度があり、これを活用して将来様々なポジションに挑戦できる環境があります。
  • 地元が好きで長く働きたい方、将来を見据えてキャリアアップができる環境を探している方…国籍・年齢・性別などを問わず様々な方が働ける環境を整え、皆さんをお迎えするのを心待ちにしています！
    

  選考プロセス

  書類選考→ 面接（人事、GM） ※状況に応じてプロセスが変更となる場合があります。

  If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

  The Personal Assistant will provide support to the General Manager in the Executive Office. The role’s core duties will include secretarial services, coordinating activities in the Executive Office and assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office.

  What will I be doing?

  As the Personal Assistant, you will be responsible for performing the following tasks to the highest standards:

  • Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.

  • Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.

  • Receive visitors and guests on behalf of the General Manager and in his / her absence, answering questions and concerns and following through with resolutions.

  • Arrange room and restaurant reservations for VIP guests / personnel if requested.

  • Arrange and coordinate the General Manager's schedule and remind him / her in time.

  • Assist the General Manager in compiling guest data to be used for service quality improvement.

  • Assess priorities of work and, wherever possible, assist in organizing the General Manager’s priorities.

  • Answer telephone calls in the Executive Office as and when required.

  • Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.

  • File and record all business documents as required.

  • Check documents submitted by departments and record when use the stamp.

  • Assist with translations, verbal and written.

  • Maintain strictest confidentiality at all times on all matters.

  • Demonstrate essential overall knowledge of the organization.

  • Understand the responsibilities of other sections and departments and cooperate with them.

  • Adhere to the hotel’s security and emergency policies and procedures.

  • Demonstrate professional attitude and behavior at all times.

  • Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.

  • Ensure all reporting and servicing deadlines are met on a timely basis.

  • Maintain an accurate tracking system for prompt handling of issues concerned.

  • Order and maintain office supplies.

  • Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.

  • Maintain personal presentation to hotel standards.

  • The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.

  • Carry out any other reasonable duties and responsibilities as assigned.

  What are we looking for?

  A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Minimum 3-5 years relevant experience.

  • Resourceful, creative and maintain flexibility.

  • Passionate about delivering exceptional guest experiences.

  • Able to work independently as well as in teams.

  • Take ownership of your actions and decisions.

  • Able to operate with a sense of urgency and discipline.

  • Strong proficiency in English and Chinese to meet business needs.

  • Proficient in Microsoft Office.

  • Able to do basic translation, advantageous.

  • Business Level English

  • Native Level Japanese

  What will it be like to work for Hilton?

  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• About the company

  Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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