Connect America
Personal Emergency Response Assoc.
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Job Description
- Req#: 952430
- Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures.
- Ensure that all customer interactions are conducted in a professional and caring manner, resulting in a high level of customer service.
- Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system, Mastermind
- Perform off-phone tasks as required (call back queue ) in accordance with established protocols.
- Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted.
- Meet departmental standards for after-call work, average handle time, and case quality.
- Adhere to all company and departmental policies and practices.
- To support remote operations, the company employs compliance and productivity monitoring tools.
- Ensure that all required training is completed within expected timeframes.
- Demonstrate behaviors that contribute to a productive, supportive, and caring work environment.
- High School diploma or equivalent required - GED
- Call Center or Customer Service experience
- Fluency in English; Excellent verbal skills
- Basic Computer and Microsoft Windows skills
- Professional and courteous telephone manner
- Deep compassion and empathy for the elderly and medically at-risk, highly desirable
- Able to handle routine and repetitive tasks at varying pace
- Able to maintain composure in stressful situations
- Satisfactory background check and CORI check
- For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities using a hardwired Ethernet cable to connect to the company equipment and NOT to use Wi-Fi internet.
About the company
Our connected health solutions, including remote patient monitoring (RPM), personal emergency response systems (PERS) and medication management devices, allow patients to better manage their health from home.
JOB PURPOSETo answer incoming telephone calls (Alarms) from elderly and medically-at-risk individuals (Subscribers) and triage their needs with designated responders (non-emergency and emergency) in order to obtain the appropriate level of required assistance in a timely manner.
RESPONSIBILITIES
Education/Experience Qualifications
Sunday -Thursday, 5pm-9pm Eastern Time, Part Time - 20 Hours
Training schedule will Monday-Friday, 5pm-9pm Eastern TimeNotice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
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