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Personal Line Customer Service Representative
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Job Description
- Req#: R25_0000002540
Employer Industry: Insurance
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health benefits including medical, dental, and vision insurance
- Financial benefits such as 401k, student loan assistance, and tuition reimbursement
- Supportive work environment focused on mental health and wellness, including free mental health services
- Paid time off, holidays, and preferred partner discounts
What to Expect (Job Responsibilities):
- Respond to customer inquiries regarding existing policies, coverage changes, and billing matters
- Proactively seek referrals from current customers to generate new business
- Deliver exceptional customer service to enhance the customer experience
- Document compliance and operational details in agency management systems
- Attend internal and client meetings as necessary
What is Required (Qualifications):
- Minimum of 2 years of customer service experience in the insurance industry
- Property & Casualty Producer Insurance License in good standing
- Comprehensive knowledge of personal lines insurance products, including home and auto
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
- Experience managing policy renewals, service needs, and customer escalations
How to Stand Out (Preferred Qualifications):
- Familiarity with handling policy endorsement requests and billing inquiries
- Experience in a high-volume insurance center
- Strong teamwork and collaboration skills
#InsuranceIndustry #CustomerService #CareerGrowth #ComprehensiveBenefits #MentalHealthSupport
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