Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role As a Seasonal Retail Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Senior Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service. Inclusive Benefits - Financial Solutions, including Credit Union membership and pay advances via PayActiv - NMG Associate’s Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands - NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving - Any opportunity to work with the brand is an opportunity to get to know our teams and stores. Although there is no guarantee, there is potential that a Seasonal Associate might be hired into a permanent role after the holiday season. What You'll Do - Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs - Serve in different areas of the store based on business needs - Process efficient Point of Sale transactions as needed - Efficiently and graciously handles escalated issues by connecting customer with a member of the management team - Demonstrate follow-up on customer requests, questions and needs - Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty - Partners to support Fitting Room Experiences when needed - Looks for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery What You Bring - Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services - Familiar with and able to use retail and mobile technologies - Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays