• Job Description

  Req#: 906687
  Employer Industry: Pet Insurance
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within a high-growth company
  - Work remotely with a flexible schedule
  - Supportive and collaborative work environment focused on customer satisfaction
  - Comprehensive training provided, including assistance with obtaining necessary licenses
  - Chance to make a positive impact on pet health and wellness
  
  What to Expect (Job Responsibilities):
  - Manage a high volume of complex customer retention interactions, focusing on save opportunities and escalated cases
  - Serve as a subject matter expert in retention strategies and value-based selling
  - Diagnose customer motivations and competitive dynamics to drive renewal decisions
  - Collaborate with internal stakeholders to represent the customer voice and influence retention initiatives
  - Identify emerging customer trends and provide actionable recommendations to leadership
  
  What is Required (Qualifications):
  - Minimum of five (5) years in a call center environment with at least three (3) years in a dedicated retention, renewal, or sales leadership-support role
  - A General Lines Property & Casualty (P&C) license is required
  - Strong communication skills and ability to multitask in a fast-paced environment
  - Exceptional problem-solving abilities and experience in handling escalations
  - Commitment to maintaining accurate and complete documentation
  
  How to Stand Out (Preferred Qualifications):
  - Experience specifically in retention or sales roles within a call center
  - Proven track record of top-tier performance in customer service settings
  - Familiarity with advanced negotiation techniques and value-based selling
  - Ability to train and coach peers effectively
  - Knowledge of pet insurance products and industry trends
  
  #PetInsurance #CustomerService #RemoteWork #CareerGrowth #RetentionAdvocate
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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