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PFB Customer Service Resolution Specialist
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Job Description
- Req#: R0074082_0rOufg1QKphc
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $27.36 per hour
- Opportunity for career advancement with eligibility for remote work after the initial onsite period
- Supportive and professional work environment focused on customer satisfaction
- Engage in meaningful work by providing financial counseling to patients
- Chance to enhance patient relationships through quality service and problem resolution
What to Expect (Job Responsibilities):
- Handle and resolve customer inquiries, complaints, and billing questions with professionalism
- Provide financial counseling, particularly for uninsured and under-insured patients
- Analyze billing processes to determine patient responsibility amounts
- Utilize multiple electronic billing systems for effective issue resolution
- Perform computerized data entry and other contact center functions as needed
What is Required (Qualifications):
- High School Graduate or Equivalent
- Minimum of 1 year of relevant experience preferred
- Strong knowledge of medical billing and financial assistance processes
- Exceptional customer service skills and ability to handle inquiries professionally
- Ability to perform sedentary work involving extensive use of desktop computers
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or healthcare-related role
- Familiarity with debt collection techniques
- Proven ability to analyze and resolve billing issues
- Strong communication skills, both written and verbal
- Experience working in a call center environment
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWorkEligibility
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