• Job Description

  Req#: 6877
  Overview
  
  
  PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.
  
  Job Summary
  
  
  We’re looking for a Pharmacy Technician – Contact Center to join our Customer Service team. The ideal candidate will facilitate ongoing communications between PharmScript’s Client Service Representatives (CSR’s), the facilities that they support and the departments that play an active role in the distribution and billing of medication. A Pharmacy Technician – Contact Center will act as a liaison; providing Customer Service with a Tier-2 support system for escalations or issues, which require a team of specialists to advocate on behalf of the facility, ensuring the appropriateness of how the accounts are handled and issues get resolved. The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential.
  
  Responsibilities
  
  
  • Support ongoing and consistent communication with clients using various forms of interactive media: telephony devices, email, (Mediprocity & SMS) text messaging, social media, website pop up chat features and Streamliner applications
  • Manage facility issues and special requests and provide Tier-2 support for escalations from customer service Contact Center Representatives
  • Be proficient in all areas of Customer Service / Narcotics workflow including, but not limited to Billing practices and Data Entry coding
  • Place focus calls attend focus group meetings and provide status updates for “hot homes”
  • Communicate effectively with medical professionals assisting them with efficiently navigating through any unintended obstacles in our business process, which might impact the timely distribution of medication
  • Assist with maintaining a high level of facility satisfaction, keeping Client Services and leadership apprised of account status changes, along with updating information, relevant to the health of our “hot home” accounts
  • Additional support may include but is not limited to assisting with special projects, communicate internally to get issues resolved, and perform outreach to facilities to update them accordingly
  • Other duties as assigned
  
  Qualifications
  
  
  • High School Diploma or equivalent required
  • Associates Degree preferred
  • Nationally Certified Pharmacy Technician License preferred
  • 2-4 years of Pharmaceutical related customer service experience preferred
  
  Physical Demands and Work Environment
  
  
  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:
  • May sit or stand seven (7) to ten (10) hours per day
  • The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
  • May be necessary to work extended hours as needed
  • May lift and/or move up to 25 pounds
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role
  
  Knowledge, Skills, and Abilities
  
  
  • Strong analytical problem solving and strategic thinking skills
  • Excellent interpersonal skills
  • Communication and organizational skills a must
  • Great attention to detail
  • Must be able to communicate effectively both in verbal and written form
  • Must be able to remain seated and answer large call volumes for prolonged intervals
  • Proficiency with Microsoft Office suite basic office software (Word, Excel, PowerPoint)
  • Ability to juggle and prioritize many responsibilities and tasks at once
  
  We Offer
  
  
  PharmScript offers a robust suite of benefits to support employees and their families.
  Health and Wellness Benefits
  • Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents
  • Maternity care program and infertility services
  • Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts.
  • EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources
  Paid Time Off and Holidays
  • 15 PTO days annually and 6 paid/floating holidays
  Retirement Planning
  • 401(k) retirement planning with company match
  Commuter Benefits
  • Transit/Parking Spending Account
  Voluntary Benefits
  • Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents,
  Other Perks and Benefits
  • Legal & Identity Theft Protection Programs
  • Employee Discounts: Instant savings on hundreds of products and services
  • Pet Insurance
  • Employee Support Program to eligible employees in times of urgent need
  
  Pay Transparency
  
  
  To reinforce our commitment to fair and equal pay transparency, PharmScript’s compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office/market location.
  
  EEO Statement
  
  
  PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.
  EO/Minorities/Females/Disabled/Veterans
  
  Min
  
  USD $20.00/Hr.
  Max
  
  USD $22.00/Hr.
  
  • High School Diploma or equivalent required
  • Associates Degree preferred
  • Nationally Certified Pharmacy Technician License preferred
  • 2-4 years of Pharmaceutical related customer service experience preferred
  
  
  • Support ongoing and consistent communication with clients using various forms of interactive media: telephony devices, email, (Mediprocity & SMS) text messaging, social media, website pop up chat features and Streamliner applications
  • Manage facility issues and special requests and provide Tier-2 support for escalations from customer service Contact Center Representatives
  • Be proficient in all areas of Customer Service / Narcotics workflow including, but not limited to Billing practices and Data Entry coding
  • Place focus calls attend focus group meetings and provide status updates for “hot homes”
  • Communicate effectively with medical professionals assisting them with efficiently navigating through any unintended obstacles in our business process, which might impact the timely distribution of medication
  • Assist with maintaining a high level of facility satisfaction, keeping Client Services and leadership apprised of account status changes, along with updating information, relevant to the health of our “hot home” accounts
  • Additional support may include but is not limited to assisting with special projects, communicate internally to get issues resolved, and perform outreach to facilities to update them accordingly
  • Other duties as assigned

• About the company

  PharmScript provides long-term care pharmacy services to healthcare facilities across 10 states, including the Northeast region, Florida and Texas.

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