ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

The Manager, Pharmacy Technician Training and Development, is responsible for creating, coordinating, and delivering comprehensive training programs for pharmacy technicians throughout the ProMedica system. This position collaborates with pharmacy leadership and automation teams to maintain compliance with operational, safety, and regulatory standards. The role focuses on developing a highly skilled workforce by improving competencies in areas such as medication dispensing, sterile and non-sterile compounding, repackaging, and the use of pharmacy automation and technologies (e.g., Pyxis, Swisslog). Direct Reports: Pharmacy technicians enrolled in training and other support staff.

POSITION SUMMARY

Reporting to the AVP, Pharmacy Acute Care Services, the Manager, Pharmacy Technician Training and Development is responsible for designing and implementing technician training programs to support pharmacy operations. The position emphasizes skill development, adherence to all laws, regulations, and standards, and the effective use of pharmacy automation/technology. The Manager will ensure consistency and high performance across all training initiatives to meet the needs of Promedica's system-wide pharmacy services.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Development and Management of Department or Program Across the Pharmacy Enterprise

• Develop, implement, and manage system-wide pharmacy technician training programs covering core competencies such as medication dispensing, sterile IV compounding, non-sterile compounding, repackaging, and automation.
• Serve as the subject matter expert on pharmacy technician operations and training, ensuring the consistent application of best practices across the system.
• Conduct training needs assessments to identify skill gaps and tailor programs to meet evolving operational and regulatory requirements.
• Collaborate with pharmacy leadership, human resources, and external vendors to provide high-quality training resources and materials.
• Evaluate the effectiveness of training programs through competency assessments, feedback surveys, and performance data to continuously enhance training delivery.

2. Financial Management and Budgetary Oversight

• Provide input on budget planning for pharmacy technician training programs, including resource allocation for materials, technology, and travel.
• Ensure cost-effective training by optimizing resource use and improving technician performance, thus reducing errors and rework.
• Track and report on training program expenditures, ensuring adherence to budget targets and organizational priorities.
• Identify opportunities for financial improvement by enhancing technician productivity and skill utilization.

3. Management Responsibilities as a Leader

• Provide supervision and leadership to pharmacy technicians undergoing training, ensuring engagement, growth, and professional development.
• Mentor technicians to improve competency in critical areas such as automation technology, medication handling, and compliance with regulatory standards.
• Develop and implement standardized training policies, procedures, and protocols that align with organizational goals and regulatory requirements.
• Lead the recruitment and selection process for technicians enrolled in the training program, ensuring they meet the qualifications and standards necessary for success.
• Recognize and reward high-performing technicians while addressing underperformance through corrective actions as needed.

4. Job-Specific Accountabilities

• Coordinate and deliver training sessions focused on key pharmacy operations, including medication dispensing workflows, compounding techniques, and inventory management.
• Provide hands-on training for pharmacy automation systems such as Pyxis, Swisslog, and EHR tools to enhance technician capabilities.
• Provide in-depth training on sterile and hazardous drug compounding practices to ensure compliance with USP 797 and USP 800 standards.
• Develop and implement competency assessments to ensure pharmacy technicians are fully trained to perform their duties safely and effectively.

• Serve as the point of contact for addressing training-related issues, questions, and system updates for pharmacy automation and informatics tools.

5. Development and Execution of Department and Organization Strategies, Goals, and Business Objectives

• Align technician training programs with ProMedica's strategic priorities, including safety, operational efficiency, and regulatory compliance goals.
• Participate in pharmacy leadership meetings to provide updates on training initiatives, outcomes, and areas for improvement.
• Collaborate with other departments, such as quality improvement and risk management, to integrate training programs with system-wide initiatives.
• Utilize data-driven approaches to refine training content, focusing on continuous improvement in pharmacy operations and outcomes.
• Implement strategies to increase technician engagement, retention, and satisfaction through professional development opportunities.

6. Performs Other Duties as Assigned

• Adapt to new projects, responsibilities, or initiatives as directed by pharmacy leadership.
• Support cross-functional activities that contribute to the success of pharmacy services and overall system performance.
• Demonstrate flexibility and responsiveness in meeting the dynamic needs of the pharmacy department and ProMedica’s organizational goals.

Key Responsibilities

• Training Program Development: Designs and delivers training programs for pharmacy technicians, focusing on dispensing, compounding, and automation.
• Management and Oversight: Leads training initiatives to maintain compliance with regulatory and organizational standards.
• Technology Integration: Provides training on pharmacy automation systems (e.g., Pyxis, Swisslog) to enhance operational efficiency.
• Education and Development: Trains and mentors pharmacy technicians and ensures competency through structured training and assessments.
• Compliance and Quality Assurance: Ensures all training programs adhere to USP standards and other regulatory requirements.
• Strategic Collaboration: Collaborates with pharmacy leadership to align training programs with organizational goals.

REQUIRED QUALIFICATIONS

Education: High School Diploma or equivalent, 18 years of age.

Skills: Expertise in pharmacy operations, including dispensing, sterile and non-sterile compounding, and repackaging. Proficiency in pharmacy automation systems (e.g., Pyxis, Swisslog, EHR systems). Strong leadership and organizational skills to manage multiple training initiatives. Effective communication and presentation skills to engage pharmacy technicians and stakeholders. Knowledge of USP 797/800 standards and other relevant pharmacy regulations. Ability to analyze performance data and adjust training programs for continuous improvement.

Years of Experience: Five to seven years of pertinent experience

License:

• • OHIO: Active Ohio Board of Pharmacy Certified Technician License OR
  • Ohio Board of Pharmacy Intern License and P4 status in schooling
  • MICHIGAN: Active Michigan Board of Pharmacy Technician License OR
  • Michigan Board of Pharmacy Intern license and P4 status in schooling

Certification:

1. Certified Pharmacy Technician required (either PTCB or ExCPT (NHA) exam permitted), unless has intern license
2. Achievement of CPhT-Adv certification through PTCB, unless has intern license

PREFERRED QUALIFICATIONS

Education: Associate’s degree in a healthcare-related field

Years of Experience: Seven to ten years of experience in health-system management or pharmacy training and development

Certification: Certification in sterile compounding, pharmacy informatics, or leadership training programs.

Skills: Experience with Lean or Six Sigma methodologies for performance improvement. Advanced skills in data analytics and reporting for training evaluation.

WORKING CONDITIONS

Personal Protective Equipment: As needed in clinical environments.

Physical Demands: Prolonged periods of sitting, computer use, and attending meetings.

Environmental Conditions: Office and clinical settings with potential exposure to hospital noise and equipment.

Travel: Regular travel across system locations for inspections, training, and meetings.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace