BlueCross BlueShield of Tennessee
PIO Customer Service Trainee
This job is now closed
Job Description
- Req#: R-38025
Employer is seeking a Customer Service Trainee to join our team. As a member of our team, you will have the opportunity to support customer service activities and initiatives for a number of products or clients. This position offers a fast-paced and collaborative work environment where you can develop your skills and make a meaningful impact. Apply now to be part of our dynamic team!
Job Responsibilities:
- Receive, investigate, and resolve all customer inquiries timely and accurately
- Handle customer service inquiries and problems via telephone
- Ensure all customer communication is clearly documented
- Interact through various channels such as Chat, Phone, E-mail, and TEAMS
- Educate callers to ensure resolution is achieved on first contact
Job Qualifications:
Education:
- High School Diploma or equivalent
Experience:
- 1 year of experience in a customer service support role is required
Skills/Certifications:
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
Additional Information:
- This position requires flexibility due to rotations in schedules and adherence to assigned schedules
- Work overtime as required
- The start date for this Customer Service Trainee Class is October 30, 2023
- This is a remote position with virtual training
- After training, this position has a weekly rotating schedule between the hours of 8:00 AM and 6:00 PM EST
- Employer is an Equal Opportunity employer (EEO) and does not discriminate based on race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.About the company
BlueCross BlueShield of Tennessee is the largest health benefit plan company in Tennessee.
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