• Job Description

  Req#: req38433

  PMO Lead

  • Full Time (35hpw) to 30 June 2025 (possibility of extension)
  • Sydney location with hybrid working
  • Salary starting from $145,378 + super

  This newly established team’s purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

  Involving the consolidation of ERP systems and processes, IT service and incident management a nd travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.

  The PMO Lead will ensures that this program and its elements align with the strategic goals of the government and the organisation. In the initiation phase, you will work closely with senior executives to ensure that the program and associated projects are established with standardised execution - including reporting on progress and alignment with strategic initiatives - as well as developing and monitoring budgets, timelines, risks, quality, governance, and other collateral required for successful delivery.

  This role is key to maintaining project momentum, coordinating efforts across the program/s, and ensuring that project objectives are met on time and within scope

  Reporting to the Director Government Shared Services, your role will involve:
  

  • Refine the PMO strategy and implement a common project management methodology, standards, tools and systems to drive successful delivery of projects
    
  • Manage the PMO governance, reporting and review framework to provide a holistic view of priority project activity
    
  • Coordinate portfolio interdependencies to ensure that information relating to project deliverables, risks and issues are effectively communicated between key stakeholders
    
  • Identify and escalate strategic issues
    
  • Implement a best-practice governance model
    
  • Maintain collaborative and mutually supportive relationships with project SMEs and senior stakeholders
    
  • Enhance strategies for the continuous monitoring, evaluation and improvement of all aspects of project implementation

  To be successful in this role you will demonstrate:

  • Experience in a PMO role, ideally within large scale transformation or transition programs, with the ability to foster a collaborative environment and drive high performance across the project team.
    
  • Experience working in a fast-paced environment with multiple workstreams and cross-functional teams is highly desirable.
    
  • Proficiency in project management software and tools (e.g. Microsoft Project, MS Suite, JIRA) with the ability to quickly adapt to new technologies and optimise their use for project delivery
    
  • Proven expertise in program governance and reporting, including development and evolution of project status reports, dashboards, and senior stakeholder (Executive, Steering Committee, Board) level reporting.
    
  • Strong risk and issue management capabilities with a demonstrated ability to identify, assess and mitigate risks in complex implementation projects.
    
  • Advanced communication and stakeholder management skills, with the ability to engage, influence, and collaborate effectively with stakeholders at all levels, including workstream leads, senior managers, and external
    
  • Exceptional analytical and problem-solving skills, with a track record of using data-driven insights to inform project decisions and maintain overall project health.

  What we need from you

  An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

  For enquiries regarding this position, please contact Jocelyn Yem via jocelyn.yem@revenue.nsw.gov.au

  Further Information
  
  Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via Bec.conquest@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Thursday 19th December 2024 @ 10am

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

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• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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