• Job Description

  Req#: 34970

  Requisition 34970: Police Communication Officer - Atlanta, GA

  #LI-TD1

  Job Description

  Primary Purpose:

  Handles communication tasks in support of safety, security, and general law enforcement operations for the NS Police department.

  Principal Duties:

  • Receives and prioritizes both emergency and non-emergency calls for railroad police services from Norfolk Southern employees, public law enforcement agencies, and the general public to ensure appropriate response.
  • Utilizes state and national computer networks to obtain criminal histories of persons encountered on Norfolk Southern's property.
  • Inputs calls for Railroad Police services in the Norfolk Southern Police Department's Computer Aided Dispatch System (CAD).
  • Monitors police field activities to ensure officer safety and to afford appropriate protection for lading, equipment and facilities to deter depredations.
  • Receives, documents, and disseminates information concerning a wide variety of high value shipments to appropriate field personnel.
  • Receives and processes complaints and other calls on Norfolk Southern's grade Crossing Hotline concerning grade crossing problems, malfunctions and other rail related incidents.

  Job Related Experience:

  Minimum Level: Less than 1 year Preferred Level: 1-2 years

  Education:

  Preferred Level: Bachelor's Degree

  Licenses / Certifications: Required: None listed Preferred: Certified Police Communications Officer

  Skills and Abilities:

  • Communication Skills
  • Decision Making
  • Identifying and Considering Alternatives
  • Analyzing Problems

  Career Path:

  Predecessor Jobs:

  • Municipal Police Dispatcher

  Future Jobs:

  • Supervisor Police Communication Center

  Work Conditions

  Environment: Office

  Shift Work: Yes

  On-Call: Yes

  Weekend Work: Yes

  Travel Required: 0 - 2 Days per Month,

  Norfolk Southern is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, national origin, sex, sexual orientation, gender identity, religion, disability, status as a covered veteran, genetic information, or any other legally protected status not related to a person’s ability to do a job. If you believe you have been discriminated against, contact the EEO Helpline at (888) TALKEEO or (888) 825-5336 or email eeonorf@nscorp.com.

  It is the policy of Norfolk Southern Corporation ("Norfolk Southern") to comply with all applicable laws, regulations, and executive orders concerning equal opportunity and nondiscrimination, including but not limited to during the hiring process, and to offer employment, training, remuneration, advancement, and all other privileges of employment on the basis of qualification and performance regardless of race, religion, color, national origin, gender, age, status as a covered veteran, sexual orientation, gender identity, the presence of a disability, genetic information, or any other legally protected status.

  Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, discrimination, or retaliation in any form because they have engaged in or may engage in: filing a complaint (including a complaint of discrimination related to hiring); opposing an unlawful practice (including opposing any hiring practice they consider to be unlawfully discriminatory); assisting, testifying, or participating in an investigation, compliance review, proceeding or hearing related to federal, state, or local laws requiring equal opportunity (including with respect to alleged discrimination in hiring); or inquiring about or discussing pay.

  Employees and applicants must report any complaint or concern about employment discrimination, harassment, or retaliation to their immediate supervisor (in the case of employees) or to Norfolk Southern's EEO office via telephone at 1 - 888 - TALKEEO (825-5336) or via email at eeo@nscorp.com. Norfolk Southern will accept any and all good faith complaints made by employees or job applicants to their immediate supervisor (in the case of employees) or to Norfolk Southern's EEO office.

  Employees and job applicants may file complaints anonymously, and Norfolk Southern will preserve the anonymity of the complainant when requested, except as necessary to resolve the situation. Norfolk Southern will preserve the confidentiality of discrimination complaints to the maximum extent possible, except as necessary to resolve the situation, and will not publicize unnecessarily the subject matter of the complaints or the identity of the complainants.

  Norfolk Southern will promptly, thoroughly, and effectively investigate all complaints of discrimination or retaliation including, as appropriate, conducting interviews with relevant witnesses, and reviewing material documents, including those submitted by the complainant or respondent, to the extent necessary to reach a reasonable conclusion concerning the allegations. Upon completion of the investigation, Norfolk Southern will inform the complainant of Norfolk Southern's conclusion and it will maintain a written record of its conclusion. Norfolk Southern will take prompt and appropriate corrective action, including and up to termination of employment, if it determines that discrimination or retaliation has occurred, including during the hiring process.

  Norfolk Southern will include the substance of this mandatory guidance in every Special Agent job posting.

  Norfolk Southern employees should further consult Corporate Policy 305 (Equal Employment Opportunity) and Corporate Procedure 305.2 (Equal Employment Opportunity Process).

• About the company

  The Norfolk Southern Railway is a Class I freight railroad in the United States, and is the current name of the former Southern Railway.

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