• Job Description

  Req#: 12240

  Company Details

  We’re a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.

  Responsibilities

  Responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing incoming correspondence and processing audits. Responsible for prompt and accurate customer service.

  Customer Service

  • Comply with contractual rules
  • Answer all types of customer telephone calls
  • Analyze correspondence to determine action needed
  • Prepare correspondence and do follow up if necessary

  Policy Issuance

  • Review all new business policies to determine the agency assigned
  • Set up new agencies in the computer
  • Assign new business
  • Set up new policies in the computer
  • Offer renewal to existing policy holders
  • Review all new business policies to determine the agency assigned

  Policy Maintenance

  • Issue endorsements based on correspondence, customer/agent requests, audit of prior year
  • Process cancellations/reinstatements
  • Update files for agent changes

  Policy Audit

  • Determine audit type (voluntary reporting or physical)

  Accountable For

  • Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization
  • Meeting policy issuance standards for new and renewal policies
  • Meeting timeliness standards based on individual contract agreements and departmental standards
  • Meeting team timeliness and quality standards

  May perform other functions as assigned

  Qualifications

  • Knowledge of workers compensation insurance policies desired
  • Good organizational and communication skills
  • Must be detail-oriented
  • Working knowledge of client/server-based policy processing software in a Windows environment helpful
  • Good typing skills

  Education

  • High school diploma or GED and two years office experience or post-high school education

  Additional Company Details

  The Company is an equal employment opportunity employer. We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $40k - $50k • Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

  Sponsorship Details

  Sponsorship not Offered for this Role

• About the company

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