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Postpartum Call Center Access Coordinator I
6 days agoWhat's your preference?
Job Description
- Req#: R0072675
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a dynamic hybrid work environment
- Comprehensive health benefits including medical, dental, and vision plans
- Up to 10% matched contribution for retirement
- Education discounts available for staff and dependents
- Supportive and collaborative work culture focused on improving patient care
What to Expect (Job Responsibilities):
- Conduct outreach to postpartum women within 7-10 days of hospital discharge
- Schedule, reschedule, and coordinate patient appointments using hospital systems
- Input and update accurate patient information, creating new patient charts as needed
- Conduct insurance verification and provide benefit explanations to patients
- Provide excellent customer service by greeting and assisting the public and answering calls professionally
What is Required (Qualifications):
- High School Diploma, GED, or formal educational equivalent
- Proficiency in using call center technology and scheduling systems
- Strong customer service skills and telephone etiquette
- Excellent organizational and time management abilities
- Ability to work collaboratively in a team-oriented environment
How to Stand Out (Preferred Qualifications):
- Previous call center experience
- Bilingual proficiency in English and Spanish
- Basic knowledge of medical terminology; competency to be achieved within three months of hire
#HealthcareServices #RemoteWork #CareerOpportunity #PatientCare #CustomerService
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