• Job Description

  Req#: RQ4013575
  Site: Mass General Brigham Medical Group, Inc.

  
  

  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  
  

  The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
  
  ExpressCare serves patients of all ages and is open seven days a week to help patients when they are sick or injured and can't get in to see their primary care doctor. Our services are designed to close the gap between primary care and emergency care by offering prompt, walk-in treatment for non-life-threatening illnesses and injuries. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
  
  We are seeking a full-time, 40-hour Supervisor to support our Lawrence and Andover Express Care centers located at 370 Merrimack Street, Lawrence, MA and 323 Lowell Street, Andover, MA! The Supervisor will report to the Senior Operations Manager and will work in close partnership with them and local clinical leaders to oversee the operations of the practices, and supervise our team of Medical Assistants, Nurses, and front desk staff. To manage staffing and/or center based operational issues, this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed.
  
  This position is onsite Monday through Friday from 7:30am-5:00pm. Urgent Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, so additional coverage may be requested as needed.

  
  

  Job Summary

  Summary
  
  Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties
  
  Essential Functions
  
  -Responsible for recruiting, hiring, evaluating, training and developing support staff.
  -Provides day to day supervision and direction to support staff.
  -Assigns work and monitors performance.
  -Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
  -Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
  -Oversees purchase orders, petty cash and check requests.
  -Maintains and orders office supplies and equipment.

  
  

  Qualifications

  Education

  • High School Diploma or Equivalent required

  • Associate's Degree Related Field of Study preferred

  
  Experience

  • 0-1 years supervisory experience required

  • 2-3 years' experience working in an academic healthcare environment required

  
  Knowledge, Skills and Abilities

  • Strong understanding of all Office Suite.

  • Strong communication and organizational skills.

  • Strong and proven leadership skills.

  • Ability to work with staff of all levels.

  • Excellent time management skills.

  • Generally Accepted Accounting Principles.

  • Ability to adapt to multiple and rapidly changing priorities and deadlines.

  
  

  Additional Job Details (if applicable)

  When hiring, we take a people-first approach. The ideal candidate is someone who wants longevity in their career and to be part of our team to serve the patients of our community. We look for candidates with a passion for patient care and strong leadership skills to supervise our team members and day to day operations.

  Preferrable knowledge and skills include prior Urgent Care operations experience.

  
  

  Remote Type

  Onsite

  
  

  Work Location

  500 Merrimack Street

  
  

  Scheduled Weekly Hours

  40

  
  

  Employee Type

  Regular

  
  

  Work Shift

  Rotating (United States of America)

  
  

  EEO Statement:

  Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

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