Aledade
Practice Support Analyst - Application Support, Remote
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Job Description
- Req#: 336c4b97-690f-49a1-a783-fbef75fd17d9
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedules and the ability to work remotely
- Comprehensive benefits package, including health, dental, and vision insurance paid up to 80%
- Robust time-off plan with 21 days of PTO in your first year, plus paid volunteer days and holidays
- 401(k) with up to 4% match and stock options
- Supportive and inclusive work culture that values diversity
What to Expect (Job Responsibilities):
- Provide technical assistance to users via chat, solving technical problems with predefined steps
- Triage incomplete tickets and perform troubleshooting for technical issues
- Execute sub-tasks of projects as part of the Practice Success workstream under supervision
- Assist with App Access, Practice Location, Providers, Users, Patient Merges, and Telehealth inquiries
- Maintain clear and concise communication while demonstrating patience and empathy
What is Required (Qualifications):
- Minimum of two years of experience in troubleshooting application issues in healthcare settings
- Basic competency in HL7 SIU, ADT, HIPAA X12 837, and CCDA
- Ability to navigate AWS S3 folders effectively
- Strong analytical thinking, problem-solving, and customer service skills
- Associate Degree
How to Stand Out (Preferred Qualifications):
- Ability to read/write simple SQL statements or run SQL statements created by other team members
#HealthcareTechnology #RemoteWork #CareerGrowth #InclusiveWorkplace #HealthcareInnovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Aledade helps primary care doctors return to where they belong: quarterbacking their patients’ health care. At a time when it can be tough to provide high quality care to patients and stay independent, Aledade proves you don't have to choose. We pa...
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