Employer Industry: Digital Business Services

Why consider this job opportunity:
- Paid training program to help you prepare for the State Insurance Exam
- Competitive wages with full benefits, including medical, dental, vision, and 401k
- Paid time off and employee wellness and engagement programs
- Opportunity for career advancement; potential to grow into higher positions within the company
- Engage with a diverse team and experience a dynamic work environment
- Supportive company culture focused on employee happiness and work-life balance

What to Expect (Job Responsibilities):
- Resolve complex consumer issues and provide guidance to first-level representatives
- Assist policyholders with billing inquiries and concerns
- Support policyholders with requested policy changes and recommendations
- Utilize decision-making skills to address and resolve consumer concerns
- Maintain adherence to company and departmental guidelines in a fast-paced environment

What is Required (Qualifications):
- Must be located in Texas or Florida
- Must be eligible to become licensed; cannot currently or previously hold any insurance license
- Minimum of 6 months customer service experience
- Over 18 years of age with a high school diploma or GED
- Ability to type 25 words per minute and proficient use of desktop computer systems

How to Stand Out (Preferred Qualifications):
- 6 months of call center experience
- Strong logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Excellent oral and written communication skills

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