Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
The Preferred Business Proficiency Coach will increase new hire proficiency, associate satisfaction and client delight through in-role job proficiency training by way of in person and group coaching sessions.

Responsibilities:

Partners with Regional Executives, Performance Managers, the Academy Manager and Market Leaders in increasing new to role and existing proficiency, associate satisfaction, and client satisfaction through in-role job proficiency training by way of one on one and group coaching sessions.

• Supports national and regional training of systems, processes and procedures.

• Increases new hire proficiency and satisfaction for Business Specialists through mastery sessions.

• Partners with Client Delivery leadership and the Academy to build new hire training and support plans.

• Collaborates with the Academy on new hire engagement process.

• Conducts call listening and assists Market Leader in creating plans to address proficiency gaps.

• Mentors new hire through non-tenured period, with regular 1:1's and cohort meetings to create support structure.

• Up-skills tenured employees and leaders on new initiatives, including coaching and training (1:1's, small pods; market level to cross region).

• Supports operational routines and key business priorities.

• Delivers operational risk framework skills on email usage, client outreach, disclosures, fraud prevention/ authentication, Rule 1071, client escalation management and other risk related topics.

Required Qualifications:

• Minimum of 3 years of experience in financial services industry

• Confidence to present material in front of various size audiences

• Self-motivated and motivational to others

• Strong written and verbal communication skills

• Great organization, including the ability to manage multiple tasks simultaneously

Desired Qualifications:

• Leadership acumen to influence others across the markets and region

• Proactively identifies coaching opportunities through employee interactions and call listening

• Attention to Detail

• Risk management mindset

Skills:

• Business Acumen

• Coaching

• Learning Delivery

• Learning Design and Development

• Presentation Skills

• Attention to Detail

• Consulting

• Influence

• Oral Communications

• Risk Management

• Active Listening

• Collaboration

• Customer and Client Focus

• Relationship Building

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: