Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Bonus eligibility in accordance with the company's plan
- Comprehensive benefits package including generous paid time off and a matching 401(k) program
- Tuition reimbursement and annual salary reviews
- Opportunities for professional growth and development
- Ability to participate in volunteer activities on company time

What to Expect (Job Responsibilities):
- Make outbound and receive inbound calls to provide detailed information about eligibility services and conduct eligibility screening
- Conduct telephonic outreach for members needing to apply or recertify for Medicaid programs
- Collaborate with government offices to complete application and recertification processes accurately
- Gather personal and sensitive information from patients/members to determine eligibility for various programs
- Utilize the computer system to accurately complete eligibility screenings and ensure data accuracy

What is Required (Qualifications):
- Bilingual preferred (Spanish and English); fully fluent in reading, writing, and speaking
- Minimum of 1+ years in a call center environment, with both inbound and outbound experience
- 2+ years of customer service experience
- Strong decision-making skills and attention to detail
- Highly proficient in MS Office (Outlook, Word, Excel, Teams)

How to Stand Out (Preferred Qualifications):
- Experience with Medicare/Medicaid programs and screening for Medicaid eligibility
- Case management experience or related experience in healthcare or government benefits
- Ability to provide a private and quiet work environment and work independently

#HealthcareTechnology #CustomerService #CareerGrowth #CompetitiveCompensation #BilingualOpportunities

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