• Job Description

  Req#: 25-65323
  Our Client, a Retail Pharmacy company, is looking for a Principal Design Researcher for their Chicago, IL location.
  
  Responsibilities:
  • Understand complex problem spaces and help frame opportunities based on customer needs and pain points.
  • Manage the research roadmap for a key business segment, identifying the most impactful research opportunities to drive innovation and inform product and business strategy.
  • Align cross-functional teams around robust, mixed-method research plans that balance timing and resource constraints and have defined learning goals, target users and tasks.
  • Coordinate research by developing screeners, discussion guides and research stimulus, in collaboration with the design team.
  • Conduct generative and evaluative research utilizing a range of methods, including interviews, moderated and unmoderated usability testing, diary studies, card sorting, surveys, secondary research, etc.
  • Distill research data into meaningful patterns and translate them into actionable insights and recommendations.
  • Communicate and socialize learnings clearly and concisely, using storytelling and data to drive action.
  • Plan and facilitate cross-functional collaborative worksessions to define problems and develop new concepts.
  • Serve as a trusted advisor to product teams and develop positive long-term relationships by understanding stakeholder needs and balancing conflicting interests.
  • Advocate for customers and team members among cross-functional teams and in forums such as design reviews.
  • Lead research team internal initiatives to continuously learn and improve as a team.
  • Contribute to ongoing knowledge management and the archiving of reports and insights into a sharable, searchable repository.
  • Mentor junior researchers, playing an advisory role on their research studies.
  
  Requirements:
  • Bachelor’s degree and at least 8 years of experience collecting and analyzing qualitative research data
  • Experience conducting both discovery and evaluative research using a variety of methods (interviews, usability testing, surveys, diary studies, etc.)
  • Experience scoping out and gaining buy-in for new research initiatives, including research objectives, methods, timing and budget
  • Experience presenting qualitative research insights and recommendations to stakeholders to drive improvements of products, services and processes
  • Experience researching digital products, such as websites, apps, kiosks and software applications
  • Experience researching complex digital and omnichannel products and services
  • Experience researching employee productivity tools
  • Experience visualizing product or service experiences in the form of journey maps to capture user actions, interactions and touchpoints
  • Experience working with external vendors to recruit research participants
  • Experience with UserTesting, dscout, Qualtrics, Optimal Workshop or similar remote research tools
  • Familiarity with engineering / development processes, particularly Agile
  • Familiarity with quantitative research methods
  • Experience in healthcare or retail industries
  • Experience working in a design consultancy and/or within a larger company
  
  Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
  
  As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
  

• About the company

  ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...

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