• Job Description

  Req#: 300000151444512
  Job Description
  
  Job Summary
  
  The Print Services Assistant, working under direct supervision, is responsible for the daily functions of a dynamic print center in a fast-paced environment. The roles primary objectives include guaranteeing the timely production, printing, and insertion of daily print materials, adhering to the established Service Level Agreement. The role also oversees equipment maintenance and manages inventory and ensures adherence to company standards and requirements, upholds organizational policies and procedures, and actively engages in ongoing projects and initiatives.
  
  Job Responsibilities
  
  • Supports the day-to-day operations of a high-volume, fast-paced print department in an enterprise setting, ensuring consistent delivery of processes and services that are of high quality and meets business objectives.
  • Utilizes various platforms and software to collect daily print output.
  • Prepares machines for printing including alignment, testing, formatting, and adjusting layout accordingly.
  • Operates high-definition (HD) production printers with high-capacity feeding and duplex speed and operates the B&H Gunther machine for insertion purposes.
  • Conducts daily maintenance on HD production printers, generates reports, and creates service escalation tickets.
  • Prioritizes work to ensure compliance with each Service Level Agreement (SLA), including the timely delivery of high-priority mail.
  • Monitors and maintains a continuous inventory of printer consumables, paper, and envelopes within the department.
  • Collaborates with Print Services Lead Assistant and the Print Services Supervisor to develop collaborative solutions and optimize business requirements.
  • Stays updated on technological advancements and organizational needs, and effectively communicates, develops, and incorporates best practices.
  
  
  Job Qualifications
  
  • 0-2 years of experience in Print Room Operations or a related field.
  • High School Diploma or General Education Diploma (GED) and/or commensurate experience.
  
  
  Behavioral Competencies
  
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Nimble Learning
  
  
  Technical Skills
  
  • Print Production
  • Computer Literacy
  • Print Software
  • Printer Operation
  • Inventory Management
  • Color Management
  • Troubleshooting
  • Print Finishing
  • Print File Preparation
  
  
  This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
  
  About Us
  
  Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

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