The Prior Authorization Tech I is responsible for processing all administrative prior authorization requests with established standards which includes but is not limited to taking calls from pharmacies, physicians’ offices, and members with the ability to clearly identify the problems, analyze the situation, and rectify concerns while maintaining confidentiality of all PHI. This position requires strong telephone, verbal and written communication skills, knowledge of customer service principles and practices, and time management skills with the ability to multi-task. Individual must also be proficient in Microsoft applications.

This is a remote, working from home position. At this time we are seeking candidates ONLY in the following states: AL, AZ, CO, FL, GA, IN, KY, MO, NV, NC, TN, TX, VA, WI.

The schedule we are hiring for at this time is Monday-Friday 10:30am-7:00pm EST.

Essential Duties and Responsibilities

• Responsible for taking administrative PA calls from pharmacies, physicians’ offices and members with the goal being a first call resolution. These calls with include, but are not limited to refill too soon requests, vacation override requests, claim dollar override requests, DUR, etc.
• Accountable for placing call notes in the appropriate areas every time a PA request is handled.
• Works closely with pharmacies, providers, and members to resolve any questions or issues involving PA’s.
• Responds in a prompt, professional, and courteous manner to pharmacy, provider and member inquiries regarding administrative prior authorizations.
• Ability to clearly identify problem, analyze situation, and rectify pharmacy, provider, or member concerns using established procedures.
• Ability to handle difficult people and problems by resolving matters in an effective and timely manner.
• Provides support to pharmacies having difficulty processing claims.
• Ensures all PA’s are placed into RxClaim correctly and in a timely manner.
• Applies appropriate policies, procedures, and eligibility and benefit policies.
• Maintains confidentiality of all PHI in compliance with state and federal law.
• Consistently meets established productivity, schedule adherence, and quality standards, while maintaining a good attendance record.
• Other duties as assigned.

Education and Experience

• At least 2 years of pharmacy related experience
• At least 2 years of customer service related experience
• Registered Pharmacy Technician within the state of FL preferred
• MS Office Suite knowledge (Which includes the ability to learn new and complex computer system applications

Knowledge, Skills, and Abilities

• Strong telephone, verbal, and written communication skills
• Knowledge of customer service principles and practices
• Time Management Skills
• Team work and team building skills
• Ability to work independently within team environment with little direct supervision
• Ability to work in a high pace, stress environment
• Ability to remain focused and productive each day though tasks may be repetitive
• Strong attention to detail and effective follow-up skills
• Ability to multi-task
• Claim system knowledge
• Positive attitude with excellent customer service mindset demonstrating WellDyneRx commitment to incredible service
• Computer proficiency to navigate required databases and operate in required software packages
• Interested in working with people with a strong desire to help resolve problems
• Ability to work under pressure
• Creative problem solver and effective at conflict resolution
• Ability to sit at a computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift
• Demonstrated ability to handle problems tactfully

Equipment and Connection requirements- For remote candidates

• Internet speed minimum: 100mbs download / 10mbs upload that will be verified by HR in a speed test
• Cell phone to allow VPN push to connect to network and allow for support resources
• Dedicated workspace to reduce background noise
• Home computer with video capabilities as well as the ability to support WebEx* will be required for interview and initial training week. Company equipment will be provided by week 2.
• Modem/router has to be close enough to plug in a 10ft network cable (has to be hard wired)