• Job Description

  Req#: 4990177
  Salary: $24.60 - $50.56 Hourly
  Location : Salt Lake County, UT
  Job Type: Full Time
  Remote Employment: Flexible/Hybrid
  Job Number: 45428
  Agency: 250 Health & Human Services
  Unit: 3135 DHHS DIH Systems & Project Management
  Opening Date: 06/30/2025
  Closing Date: 7/10/2025 11:59 PM Mountain
  FLSA: Non-Exempt
  Recruiter: Angie Rhodes, arhodes@utah.gov
  # of Openings: 2
  Schedule Code: TL - Time Limited - This is a career service exempt at will position.
  Schedule Code Description: These are full time, time limited positions that may become permanent.
  Background Check: You must successfully pass a criminal history check.
  Location: Cannon Health Building288 North 1460 WestSalt Lake City UT 84116 The Utah Department of Health and Human Services, Cannon Health Building is proud to be a tobacco free campus.
  Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
  EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.
  
  Job Description
  The Division of Integrated Health, Office of Systems and Project Management is hiring for a Software Testing Specialist for the replacement of the Medicaid Management Information System (MMIS). The incumbent is responsible to support operations tickets and operations release testing activities, by assisting and supporting the Testing Manager with all testing related activities. This position requires good writing skills and verbal skills--especially the ability to abstract software functionality into plain language testing plans. The individual should be familiar with industry-standard testing practices and writing test plans. A working knowledge of the government applications and business practices would be beneficial, particularly related to Medicaid.
  Preference may be given for experience with
  
  • Defect tracking tools such as JIRA, ClearQuest, etc.
  • Strong understanding of one or more querying languages, such as SQL
  • Stong technical writing skills
  • Stong technical knowledge such as XML, HTML, Java script, VBA
  
  Note: as of April 8, 2024, DHHS employees will be working a hybrid schedule, which includes 2 office days per week and 3 telework days.
  Why work for the Utah Department of Health and Human Services? In addition to the rich the State of Utah offers, the department offers:
  
  • On-site fitness center, for a minimal membership fee
  • UTA Eco Pass, at a discounted monthly rate
  • Teleworking opportunities with a minimum 2 office days per week beginning 04/2024.
  • On-site day care center at the Cannon Health Building with First Steps Day Care - contact for rates and availability, 385-382-4012 or
  
  For more information on the Utah Department of Health and Human Services, please click
  If offered this position, your employment will be contingent upon passing a background check and review. There will be no cost to you for this check. This check will include fingerprinting, which will be available at various DHHS locations for your convenience. Fingerprinting will be completed prior to your first day of employment. You may review the policy by clicking here.
  
  Responsibilities
  
  
  • Review and triage production operations tickets
  • Review and analyze system requirements, use cases and other system documentation to identify test impacts.
  • Identify and write user acceptance test scenarios.
  • Review test cases for accuracy and completeness.
  • Review unit and system integration test case results and provide feedback based on expectations documents.
  • Execute test scenarios.
  • Record and document actual test results and compare to expected results.
  • Detect software failures and record identified defects using the project defect tracking tool so that defects may be corrected.
  • Troubleshoot issues in the test environment and assist in root cause analysis following established resolution pathways.
  • Act as a liaison between end-user testers, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of the system components to ensure optimal operational performance.
  • Coordinate and assign tests; provide assistance in resolving problems; approve system changes and establish project priorities.
  • Set goals, establish priorities, manage resources, develop concepts and approaches, review projects progress and results.
  • Consult, make recommendations, give appropriate advice, and facilitate decisions.
  • Conduct ad hoc testing to challenge the system's operation and design.
  • Identify and report on test areas that could especially impact training or organization change management.
  
  Qualifications
  
  (includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)
  
  • communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
  • analyze system documentation
  • speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
  • plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines
  • facilitate meetings and discussions with a variety of stakeholders
  • principles, theories, and practices of conflict management
  • develop approaches for implementation of an idea, program or change in operations
  • read, interpret and apply laws, rules, regulations, policies and/or procedures and apply to tests and test processes
  • principles, theories, and practices of marketing
  • principles, theories, and practices of organizational dynamics
  • follow agency objectives, organization, structure and mission
  • the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • determining causes of operating errors and deciding what to do about it.
  • determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • the ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • the ability to concentrate on a task over a period of time without being distracted.
  • the ability to generate or use different sets of rules for combining or grouping things in different ways.
  • knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • bringing others together and trying to reconcile differences.
  • the ability to apply general rules to specific problems to produce answers that make sense.
  • the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  
  Supplemental Information
  
  
  • Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
  • This position is currently a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
    
  • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
  • Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
  
  Benefits:
  The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click
  
  FMLA General Notice:
  (right click + open link in new tab)
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  01
  
  Your answers to the questions on this posting must be supported by the duties, experience, andinformation listed in your profile's work and education history, not your resume. Please select "YES" to indicate you understand the validity of your claims will be based upon information contained within your application, not your resume. Unsubstantiated claims, exclusion of information, or incomplete answers may result in the disqualification of your application or of the question. Entering "see resume" will be considered an incomplete answer.
  • Yes
  
  02
  
  Please indicate how you heard about this specific job posting.
  • State of Utah job site (www.governmentjobs.com/careers/utah)
  • Referred by a Friend or Family
  • Indeed
  • Other External Job Board or Site
  • LinkedIn
  • Social Media (Facebook, Twitter, etc.)
  • DWS job website (www.jobs.utah.gov)
  • Advertisement (Digital Ad, Billboard, Print, etc)
  • Professional Network (Association, Membership, Work Colleague)
  • University Network (Handshake, School Job Board, Career Center, etc)
  • Contacted by a Recruiter
  • Career or Job Fair
  • Internship
  • Interviewed for different position
  • Internal communications (Agency/Division, etc)
  • Other (not listed above)
  
  03
  
  In applying for this position, I understand that any offer of employment would be contingent upon me successfully completing a background screening as per the Utah Department of Health and Human Services Background Screening Policy. Link to the policy can be found in the job description.
  • Yes
  
  04
  
  Are you a current employee of the Utah Department of Health and Human Services (DHHS)?
  • Yes
  • No
  
  05
  
  Please indicate your years of experience in software testing.
  • No experience
  • Less than 1 year
  • 1-2 years
  • 3-4 years
  • 5 or more years
  
  06
  
  Please briefly describe your software testing experience. If no experience, indicate NA.
  07
  
  Please describe your technicial experience (XML, HTML, VBA, SQL, etc.). If no experience, indicate NA.
  08
  
  Please rate your skill level with Interfaces and Interface testing between systems.
  • No experience
  • Novice
  • Competent
  • Proficient
  
  09
  
  Please rate your professional experience of Medicaid programs and Medicaid claims processing.
  • No experience
  • Minimal experience
  • General experience
  • Extensive experience
  
  10
  
  Please rate your level of professional experience with Electronic Data Interchange and X12.
  • No experience
  • Minimal experience
  • General experience
  • Extensive experience
  
  11
  
  Please describe where and how you gained Medicaid knowledge. If no knowledge, please indicate NA. Note: Being a Medicaid recipient is not acceptable knowledge.
  Required Question

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