• Job Description

  Req#: 1290198
  With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Process Associate, customer care! In this role, you will be responsible for providing outstanding support to our clients, addressing their inquiries, resolving issues, and ensuring a seamless customer experience. As the first point of contact for our clients, you will play a crucial role in building and maintaining positive relationships, fostering loyalty, and driving customer satisfaction. Responsibilities • Receive and respond to inbound customer calls and chats, capturing and verifying required information for our banking client. • Comprehend customer requests for products or services and provide accurate information and solutions. • Interact with customers in a call center environment for a client who manages credit card transactions and payment disputes. • Document customer interactions in the system with precise notes indicating actions taken or required follow-up for auditing and reporting purposes. • Ensure adherence to accurate security procedures on all customer interactions. • Provide exceptional service to high-value customers, fostering strong relationships and promoting customer retention and growth. • Act as a product knowledge specialist, staying updated on banking products, services, and procedures. • Deliver excellent customer service by promptly addressing customer inquiries and concerns within established standards. • Maintain strict adherence to all operational and compliance procedures to ensure regulatory requirements are met. Qualifications we seek in you! Minimum Qualifications • High school diploma or equivalent required. • Previous experience in customer service. • Fluent in English (verbal and written). • Strong communication skills, both verbal and written, can effectively communicate complex information to customers. • Excellent attention to detail and organizational skills. • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Preferred Qualifications/ Skills • Knowledge of banking products, services, and procedures preferred. • Commitment to upholding security measures and compliance standards. Work Requirements • 5 days a week in the office with rotational days offs during the week. • Weekends may be required. • Midday and evening shifts are available which will span 9 hours (including break times). The approximate hourly base compensation range for this position is $16/hr. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

• About the company

  Genpact is an American professional services firm headquartered in New York City, New York.

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