Job Description:

• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

• Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:
  

  Job expectations include managing projects and the introduction of new initiatives, technology/people/process changes and coordinating necessary expertise across multiple operations functions and products.

  This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/business enablement initiatives in support of Operational Excellence and Business Enablement Objectives.

  Key responsibilities include managing process improvement projects, partnering with business leaders and subject matter experts, ensuring collaboration and transparency across business and technology and or data teams, and driving execution of solutions within target timeframes.

  Responsibilities
  - Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
  - Drive root cause analysis on business process issues and to identify and document improvement opportunities and efficiency gains in the context of wider function and upstream/ downstream dependencies
  - Examines processes holistically to understand the impact of changing them on people, strategy, systems, and general business operations
  - Implements solutions to address issues and risks, optimize efficiency, and improve controls, quality, and sustainability
  - Establishes and implements a model for continuous process improvement by taking responsibility for process management governance and driving business change throughout the organization
  - Leverages data and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions to assist the organization in meeting its business objectives and goals
  - Manages process improvement and/or business enablement efforts utilizing standard project management skillsets
  - Communicate the benefits, impacts and risks of any process changes to stakeholders

  Required Skills:

  ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  ∙ Excels in working among diverse viewpoints to determine the best path forward
  ∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  ∙ Commitment to challenging the status quo and promoting positive change.
  ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  Additional Skills:

  ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  ∙ Willingness to remain flexible and adjust strategies when needed
  ∙ Creative mindset and ability to come up with out of the box thinking
  ∙ Strong relationship building and communication skills
  ∙ Natural leadership skills with a 'get it done' attitude

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$65,000.00 - $116,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.