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Processing Escalation Specialist
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Job Description
- Req#: R25_0000002110
Employer Industry: Mortgage Lending
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Generous Paid Parental Leave and Associate Assistance Plan
- Up to three weeks of vacation annually, plus additional holiday and personal day policies
- Unique benefits such as Adoption Assistance and Home Purchase Discounts
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for clients, loan officers, and underwriters to facilitate the loan approval process
- Provide outstanding customer service by addressing inquiries and resolving issues efficiently
- Maintain strong relationships with clients while ensuring regulatory compliance during the closing process
- Develop a deep understanding of mortgage loan products and underwriting guidelines to assist clients effectively
- Collaborate with internal teams to ensure a smooth and positive customer experience throughout the loan process
What is Required (Qualifications):
- High School diploma or equivalent; Bachelor's degree in a related field is preferred
- 2-3 years' experience in mortgage lending or a related financial analysis role
- Proven ability to provide outstanding customer service with a positive and professional attitude
- Proficient in standard office software (e.g., Microsoft Office Suite) and mortgage industry tools (e.g., Encompass, Calyx Point)
- Strong attention to detail, organizational skills, and excellent written and verbal communication abilities
How to Stand Out (Preferred Qualifications):
- Experience with FHA, VA, and conventional loan closing processes
- Ability to thrive in a fast-paced, deadline-driven environment
- Previous administrative support experience in a loan processing team
#MortgageLending #CustomerService #CareerGrowth #HealthBenefits #LoanProcessing
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