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Product Configuration IT Support Analyst
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Job Description
- Req#: JR34467
Employer Industry: Security Solutions
Why consider this job opportunity:
- Unlimited Paid Time Off for a healthy work-life balance
- Comprehensive health, dental, and vision insurance coverage
- 401K plan with a 6% company match and no vesting period
- Opportunities for professional development and career growth
- Engaging workplace culture recognized with the Gallup Exceptional Workplace Award
- Community involvement initiatives to give back and make a difference
What to Expect (Job Responsibilities):
- Lead support operations for the product configuration team and resolve integration issues
- Drive root-cause analysis and provide timely resolutions for incidents
- Monitor production environment health and coordinate escalations for critical incidents
- Translate business requirements into technical configuration changes and implement updates
- Collaborate with IT teams and vendors to ensure stable operations and address bugs
What is Required (Qualifications):
- Bachelor's degree in a STEM field preferred
- Minimum of 3 years of experience in product configuration solutions support and integration
- Strong administrative and organizational skills with attention to detail
- Ability to communicate effectively with technical and non-technical team members
- Experience with SQL Servers and web servers, along with proficiency in MS SQL Server/Azure SQL
How to Stand Out (Preferred Qualifications):
- Experience with ExperLogix CPQ or similar Configure-Price-Quote applications
- Knowledge of fenestration and mechanical/electronic security products
- Familiarity with PowerShell and object-oriented programming (C#, JavaScript, etc.)
- Previous experience in ERP implementations and support
#SecuritySolutions #CareerGrowth #UnlimitedPTO #EmployeeBenefits #DiversityAndInclusion
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