• Job Description

  Req#: 3997
  Employer Industry: Nonprofit Biological Resources and Standards Organization
  
  Why consider this job opportunity:
  - Salary range of $55,000 - $65,000 annually, with potential for merit increases and corporate bonus program
  - Comprehensive medical coverage, life insurance, and disability insurance
  - Flexible work-life balance with paid holidays and PTO
  - Opportunities for exceptional career advancement and recognition
  - Contribute to critical life science research that improves and saves lives
  - Supportive work environment focused on community involvement and social responsibility
  
  What to Expect (Job Responsibilities):
  - Serve as a resource for customer technical inquiries, resolving complex issues elevated by other departments or received directly from distributors and customers
  - Respond to customer product inquiries via phone, email, and live chat, troubleshooting and resolving concerns, and documenting trends
  - Answer questions about product selection, growth characteristics, culturing procedures, and applications
  - Investigate issues, gather additional information, escalate complex problems to Senior Management, and record inquiries for escalation and product development teams
  - Maintain accurate customer information and document product issues
  
  What is Required (Qualifications):
  - Bachelor's degree and 2-5 years of experience or equivalent experience
  - Prior lab experience and a biology degree (or related scientific coursework) are highly preferred
  - Excellent customer service skills or prior customer service experience, particularly in handling inquiries via phone, email, and chat
  - Strong problem-solving abilities, troubleshooting skills, and sound judgment
  - Proficiency with PC desktop environment, including Microsoft Office and database applications
  
  How to Stand Out (Preferred Qualifications):
  - Experience in training others in science or customer service skills
  - Strong interpersonal skills with the ability to work both independently and as part of a team
  - Demonstrated organizational skills and ability to manage multiple priorities
  - Attention to detail and strong written and verbal communication skills
  
  #Nonprofit #BiologicalResources #CustomerService #CareerAdvancement #LifeScienceResearch
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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