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Product Support Analyst - Maintenance Monitoring Center - Lower Manhattan, NY
7 days agoWhat's your preference?
Job Description
- Req#: 109733
Employer Industry: IT Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely for two days a week after initial training
- Collaborative environment with a focus on customer service excellence
- Engage with a diverse range of technologies and systems
- Join a strong team dedicated to transformation consulting in the public sector and Fortune 500 companies
What to Expect (Job Responsibilities):
- Provide technical support and maintain communication with lane technicians, product specialists, supervisors, and system administrators
- Perform real-time data analytics to identify and resolve issues promptly
- Monitor and address reported issues related to hardware, software, and networking technologies
- Log and track calls while maintaining detailed documentation of problem resolution
- Collaborate with various teams to ensure exceptional service and compliance with customer performance requirements
What is Required (Qualifications):
- High school diploma or general education degree (GED) required
- Experience with Help Desk Systems or equivalent help desk tracking software
- Basic proficiency in MS Office software, specifically Excel, Word, and Teams
- Outstanding verbal and written communication skills
- Attention to detail in monitoring requirements for production systems
How to Stand Out (Preferred Qualifications):
- Post-high school education in a technical or analytical field
- Experience in providing remote support for technical issues
- Familiarity with data analytics and performance metrics
- Ability to identify trends and recommend enhancements to improve service delivery
#ITSupport #HelpDesk #CustomerService #RemoteWork #CareerGrowth
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