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Product Support Analyst - Maintenance Monitoring Center - Lower Manhattan, NY
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Job Description
- Req#: 109977
Employer Industry: IT Support Services
Why consider this job opportunity:
- Opportunity for career advancement within a growing Help Desk Support team
- Work schedule includes a mix of on-site and remote work, providing flexibility
- Collaborate with a diverse team supporting public sector and Fortune 500 clients
- Engage in meaningful work that drives transformation consulting services
- Exceptional level of service and adherence to performance standards
What to Expect (Job Responsibilities):
- Provide outstanding verbal and written communication to relay technical requirements among various teams
- Perform real-time data analytics to quickly identify and address issues, ensuring timely alerts to key personnel
- Collaborate with development, deployment, and field support teams for effective issue resolution
- Monitor and respond to email and phone communications regarding hardware, software, and networking issues
- Log and track calls, maintaining history records and documentation of problems
What is Required (Qualifications):
- High school diploma or general education degree (GED) required
- Experience with help desk systems or equivalent help desk tracking software
- Basic proficiency in MS Office software, specifically Excel, Word, and Teams
- Outstanding verbal and written communication skills
- Attention to detail in monitoring production systems and communications
How to Stand Out (Preferred Qualifications):
- Post-high school education in a technical or analytical field
- Experience in data analytics and identifying trends to enhance performance
- Familiarity with monitoring Key Performance Indicators (KPI)
#ITSupport #HelpDesk #CareerOpportunity #RemoteWork #DataAnalytics
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