Dutchie
Product Support Engineer
5 days agoWhat's your preference?
Job Description
- Req#: 8402067002
Employer Industry: Cannabis Technology
Why consider this job opportunity:
- Salary up to $74,000
- Comprehensive medical benefits, including dental and vision plans
- Equity packages in the form of stock options for all employees
- Flexible vacation and sick days to promote work-life balance
- Significant opportunity for career advancement and deepening technical skills
- Collaborative and respectful work environment that values diversity and inclusion
What to Expect (Job Responsibilities):
- Become a subject matter expert in the employer's platform, including POS, Ecommerce, Payments, and related integrations
- Triage and manage Jira issues related to bugs, billing, and third-party integrations within defined service level objectives
- Write clear, actionable bug reports and maintain product documentation and troubleshooting guides
- Collaborate with the Product Support Engineer (PSE) team to improve team effectiveness and resolve technical issues
- Participate in an on-call rotation covering evenings, weekends, and holidays as the Support point of contact
What is Required (Qualifications):
- Minimum of 2 years of technical support experience in a SaaS environment
- Proficiency with APIs, JSON, SQL, and TCP/IP
- Strong written and verbal communication skills to explain technical concepts clearly
- Experience working with Jira or a similar issue-tracking system
- A customer-focused mindset and a collaborative, can-do attitude
How to Stand Out (Preferred Qualifications):
- SQL competency and strong product knowledge of the employer's platform
- Experience with Excel formulas and self-taught skills in programming or creative fields (e.g., JavaScript, Music Production)
#CannabisTechnology #TechnicalSupport #CareerGrowth #DiversityAndInclusion #SaaS
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Creating easy access to cannabis for everyone. We believe in the power of cannabis and we’ve seen the benefits that countless people, of all ages, have experienced. At dutchie, we’re driven by our mission to use technology to provide easy access to cannabis for everyone. We partner with the top dispensaries around the world to provide software tools and a marketplace that enables cannabis e-commerce for pickup or delivery.
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