Remote Jobs
Product Support Specialist, Associate (Technical Customer Service)
This job is now closed
Job Description
- Req#: R34035
Employer Industry: Data Management and Technology Solutions
Why consider this job opportunity:
- Competitive pay with opportunities for growth and advancement within the organization
- Remote work opportunity with required monthly in-office team days and occasional events
- Chance to provide world-class support and enhance client experience
- Fast-paced role that encourages critical thinking and problem-solving skills
- Opportunity to utilize expert product knowledge and consult with clients
- Collaborative work environment that values integrity, commitment, and excellence
What to Expect (Job Responsibilities):
- Provide product support and troubleshoot issues for customers
- Collaborate with team members to achieve timely resolution
- Respond to service requests via phone, email, and chat
- Advise and train customers on Datasite products and features
- Assist customers in the setup and configuration of projects
- Perform work within Datasite applications on behalf of customers
- Capture all service requests and interactions in Salesforce Service Cloud
- Build positive relationships with customers
- Develop knowledge of industry and customer use cases
What is Required (Qualifications):
- High school diploma
- Strong technical aptitude and learning agility
- 1-3 years of previous experience in a client service or product support environment
- Strong communication skills, especially in explaining technical terms to non-technical individuals
- Intermediate Excel skills, including experience with functions such as VLOOKUP
- Independent problem-solving and troubleshooting skills
- Ability to work well in a team collaboration environment
- Excellent organizational skills
How to Stand Out (Preferred Qualifications):
- Expert fluency in Spanish, Portuguese, French, German, Italian, or Japanese
- Bachelor's degree in a related field
- Advanced Excel skills
- Previous experience supporting software or SaaS applications
- Experience in the M&A industry
#DataManagement #TechnologySolutions #RemoteWorkOpportunity #CustomerSupport #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.