• Job Description

  Req#: e7c204c2-e71e-4045-93d6-9983d216d5b5
  Employer Industry: Building Materials Technology
  
  Why consider this job opportunity:
  - Salary up to $80,000 based on experience
  - Competitive equity package in a fast-growing startup
  - Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
  - Unlimited PTO with 10 company-paid holidays
  - Opportunity to work alongside industry veterans and contribute to innovative technology solutions
  - Flexible remote work options available
  
  What to Expect (Job Responsibilities):
  - Provide exceptional support via chat, email, and phone to hardware and paint store owners
  - Resolve diverse technical issues, including POS troubleshooting and inventory sync problems
  - Perform data analysis and reconciliation to investigate balance discrepancies
  - Collaborate with Engineering to communicate customer issues and troubleshoot technical problems
  - Contribute to the knowledge base by documenting solutions and improving self-service resources
  
  What is Required (Qualifications):
  - Strong attention to detail, particularly with numbers and data
  - Excellent written and verbal communication skills
  - Ability to manage multiple priorities and maintain composure during high-volume periods
  - Comfort with ambiguity and ability to navigate situations without clear answers
  - Must be available during required working hours
  
  How to Stand Out (Preferred Qualifications):
  - Prior customer support or technical support experience in any industry
  - Experience with SaaS products or technology companies
  - Background in accounting, bookkeeping, or financial reconciliation
  - Familiarity with retail, POS, or small business operations
  - Experience with support platforms like Intercom or Zendesk
  
  #BuildingMaterials #CustomerSupport #TechStartup #RemoteWork #CareerGrowth
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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