Iteris
Product Support Specialist [REMOTE within TX]
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Job Description
- Req#: 774
Employer Industry: Transportation Technology Solutions
Why consider this job opportunity:
- Salary up to $90,000 with additional quarterly commissions
- Comprehensive medical, dental, and vision coverage
- 401(k) with immediate matching and no vesting period
- Open Paid-Time-Off (PTO) benefits
- In-house training programs and education assistance
- Opportunity to work with cutting-edge technology in a dynamic environment
What to Expect (Job Responsibilities):
- Provide comprehensive on-site and phone-based troubleshooting, system turn-on, and support for detection and signal-related ITS devices
- Execute installation, maintenance, and repair services for equipment under maintenance/service contracts
- Uphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucks
- Foster strong client relationships by delivering professional, timely, and effective technical solutions
- Travel regularly (up to 50% overnight) to ensure optimal on-site project support
What is Required (Qualifications):
- IMSA Level I Certification (or the ability to obtain) required
- Minimum of three (3) years of field-based technical support experience with traffic signal – ITS equipment
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential
- Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role
- Must hold an acceptable driving record and be able to travel extensively
How to Stand Out (Preferred Qualifications):
- IMSA Work Zone Safety certification highly preferred
- Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments
- Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement
#TransportationTechnology #CustomerSupport #CareerOpportunity #CompetitivePay #ITSolutionsAbout the company
Iteris Inc. is an American company based in Santa Ana, California that provides software and consulting services for smart mobility infrastructure management, including software as a service as well as managed and advisory services, and produces sensor...
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