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Product Support Specialist - South Central
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Job Description
- Req#: 689409ef-a0f0-4eb3-99c6-84bd7ded06ce
Employer Industry: Customer Experience Automation
Why consider this job opportunity:
- Salary up to $33.00 per hour
- Opportunities for career advancement and internal promotions
- Comprehensive benefits package including health, dental, and vision insurance
- Paid parental leave and education assistance available
- Flexible work arrangements with up to 80% of training delivered remotely
- Annual bonus opportunities and a supportive work environment
What to Expect (Job Responsibilities):
- Provide next-level technical support to Customer Service Technicians (CSTs) in the field, including site visits as needed
- Serve as the escalation point for issues faced by CSTs, ensuring timely resolution or further escalation as necessary
- Conduct ride-alongs with CSTs for training and development, focusing on skill enhancement and process compliance
- Assist in pilot and project support to optimize customer satisfaction and operational efficiency
- Collaborate with software support teams and educate CSTs on the latest software updates and troubleshooting techniques
What is Required (Qualifications):
- Associate degree or Technical School certificate preferred; minimum of 5+ years of related experience
- At least 3 years of experience working with field service teams, preferably in electro-mechanical equipment services
- Willingness to travel overnight up to 50% of the time (approximately 12 days per month)
- Strong PC and software skills, along with advanced troubleshooting abilities
- Excellent verbal and written communication skills across all organizational levels
How to Stand Out (Preferred Qualifications):
- Experience in training and teaching skills, both in person and remotely
- A customer-oriented mindset with a commitment to teaching and development
- Strong organizational and interpersonal skills
- Ability to drive process improvements and enhance operational efficiency
#CustomerExperience #TechnicalSupport #CareerAdvancement #RemoteWork #EmployeeBenefits
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