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Product Technical Support Specialist - Carrollton, TX or Watertown WI/REMOTE
This job is now closed
Job Description
- Req#: 9590
Employer Industry: Cash Technology Solutions
Why consider this job opportunity:
- Salary up to $80,000
- Annual bonus opportunity
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) plan with generous employer contributions
- Opportunities for internal promotions and career advancement
- Supportive work environment with a focus on personal development
What to Expect (Job Responsibilities):
- Provide technical expertise to frontline service delivery teams as a member of the 2nd tier product specialist team
- Respond quickly and effectively to requests for assistance from frontline teams
- Develop and conduct training programs for frontline service teams on equipment installation, programming, and maintenance
- Take ownership of escalated issues and manage product/service outages
- Analyze reports to identify opportunities for improving client experience and driving customer satisfaction
What is Required (Qualifications):
- Associate's degree in electronics or equivalent military experience
- Three to five years of related experience and/or training
- Proven ability to troubleshoot complex systems and resolve issues in a timely manner
- Excellent oral and written communication skills
- Strong PC, network, and applications skills
How to Stand Out (Preferred Qualifications):
- Experience as a technical instructor
- Certification or technical expertise in areas such as Project Management (PMP, ITIL), Lean skills, networking, or virtualization
- Ability to travel up to 50%
#CashTechnology #TechnicalSupport #CareerOpportunity #CompetitivePay #ProfessionalDevelopment
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