Advance Auto Parts
Professional Store Support Operator (Virtual)
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Job Description
- Req#: R-0565139
Employer Industry: Automotive Retail
Why consider this job opportunity:
- Salary up to $17.00 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive health, dental, and vision insurance
- Employee discount program and special recognition awards
- Positive work environment with volunteer opportunities
- Flexible work hours with the potential for overtime
What to Expect (Job Responsibilities):
- Manage incoming communications via phone calls, chats, emails, and cases through the CRM system
- Provide first-level technical support for company websites and assist with customer inquiries
- Handle claim management, including filing new claims and processing payments
- Support loyalty programs and assist customers with reward redemptions
- Collaborate with field teams to resolve customer issues and ensure customer satisfaction
What is Required (Qualifications):
- Minimum of 2 years related experience or training in a customer service role
- High school diploma or General Education Degree (GED)
- Strong written communication skills and ability to multitask efficiently
- Reliable internet access for performing job duties and participating in virtual meetings
- Consistent attendance and punctuality
How to Stand Out (Preferred Qualifications):
- Call center or customer service experience preferred
- Automotive knowledge desired but not required
- Bilingual in French/English or Spanish/English is a plus
#AutomotiveRetail #CustomerSupport #CareerGrowth #CompetitivePay #HealthBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United States, Canada, Puerto Rico and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC and Autopart International.
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