• Job Description

  Req#: R042035

  Who We Are

  Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

  What We Do

  The Program Director of Underwriting Learning & Development (L&D) is responsible for creating, managing, and facilitating Underwriting L&D programs and projects, with complex interdependencies, on an ongoing and regular basis. Responsible for content creation, content management, design, and project planning. Recruits, coordinates, and instructs senior underwriters who serve as facilitators for the programs. Leads training sessions for participants in the programs. Works with strategy and articulates the goals and objectives of the programs and how each program will impact the business. Collaborates with each business division to ascertain training and development needs for underwriters at all levels of experience.

  Essential Functions

  • Independently manages multiple Underwriting L&D programs typically large with complex interdependencies

  • Manages strategic aspects of Underwriting L&D programs and ensures progress and attainment of goals

  • Responsible for the creation and execution of all training materials presented in multiple modalities, and revise as appropriate to meet changing needs and requirements

  • Develop program deliverables including program roadmaps, plans, scope, and schedules and establish governance

  • Implement engagement review and quality assurance procedures in accordance with company methodology to ensure profitable and successful execution of programs as measured by goals and participant satisfaction

  • Conducts risk monitoring and controls to ensure ability to achieve expected outcomes, on time and on budget

  • Provide strategic input and feedback to corporate underwriting leadership in all divisions

  • Provide critical feedback and individual assessment about program participants to managers and supervisors

  • Partner with program mentors to provide guidance and establish impactful development goals to achieve desired L&D results for program participants

  • Support underwriters by providing materials for continuing education or training programs

  • Partner with business leaders to identify potential L&D opportunities

  • Consistently evaluate underwriting competencies as established and assist with development of additional programs to develop underwriting leaders

  • Provide feedback to underwriting leaders and managers about development and advancement of their employees

  • Identify potential underwriting leaders. Coach and mentor underwriters in transactional underwriting, interpersonal skills, public speaking skills, and other soft skills required to be a successful and well-rounded underwriter

  • Coach facilitators and speakers in public speaking skills (in person and virtual platforms)

  • Mentor the mentors participating in the programs

  • Create original underwriting L&D materials

  • Lead training sessions on a regular, ongoing basis

  • Manage L&D Administrative Assistant or Staff

  Knowledge and Skills/Technology Used

  • Strong leadership and management skills to achieve results and pursue excellence

  • Extensive knowledge of underwriting in commercial and residential transactions

  • Facilitation and presentation of educational seminars and programs

  • Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise

  • Program management methodologies and techniques, and their application in business and technical environments

  • Excellent planning, time management, effective writing, communication, decision making, presentation, organization, and interpersonal skills

  • MS Office Suite and Adobe software skills (Teams, Word, Excel, PowerPoint, SharePoint, Outlook, Publisher, Forms)

  • Ability to self-start and be versatile in a dynamic environment

  • Conceptual understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors

  • Development and management of complex program budgets

  • Strong writing and editing skills

  Education

  • Bachelor’s degree or equivalent combination of education and experience

  • Advanced degree or certification preferred

  • Law degree preferred

  Experience

  • Typically, 10+ years of directly related experience in title insurance underwriting

  Pay Range: $103,000 - $241,000

  This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

  #LI-JC2

  What We Offer

  By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

  Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• About the company

  In June 2010, First American Financial Corporation was established when First American split its businesses to create First American Financial Corporation which provides title and settlement services to the real estate and mortgage industry, and CoreLo...

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