• Job Description

  Req#: 25027897

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  
  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
  
  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  
  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
  

  Job Description:
  This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

  Responsibilities:

  • Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
  • Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
  • Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
  • Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
  • Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
  • Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
  • Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

  Enterprise Job Description:

  
  This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

  Responsibilities:

  • Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
  • Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
  • Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
  • Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
  • Supports the adoption and sustainment of change initiatives and helps assess adoption risks
  • Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

  Skills:

  • Collaboration
  • Controls Management
  • Issue Management
  • Problem Solving
  • Project Management
  • Change Management
  • Policies, Procedures, and Guidelines Management
  • Process Management
  • Process Performance Measurement
  • Written Communications
  • Active Listening
  • Drives Engagement
  • Prioritization
  • Process Design
  • Process Mapping

  
  LOB Specific Information:

  Manages medium-large projects for an operations segment, product line or function. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with project scope. Directs project parameters, cost and resource estimates. Works closely with operations management on project impact and direction. May approve bid packages from outside vendors and contractors. Requires an in-depth knowledge of the bank and overall operations environment.

  Required Skills:

  • Current Claims experience
  • Strong Microsoft Office skills, specifically Excel
  • Must possess strong background in supporting frontline production units, driving efficiencies and supporting LOB leadership.
  • Detail oriented, ability to interpret data and compile it into value-added information for leaders
  • Strong presentation, communication and organization skills. Ability to plan and facilitate meetings, prepare communication materials
  • Works well independently
  • Strong ownership skills
  • Ability to manage multiple functions while managing and motivating the efforts of others
  • Ability to develop associates to achieve optimal performance results
  • Demonstrated ability to solve problems and make decisions
  • Flexible and adaptable with good time management skills
  • Ability to lead projects and continually utilize independent judgment
  • Familiar with Agile Methodology and project execution

  Desired Skills:

  • At least 2 years of Leadership/Management experience in the Financial Industry.
  • Reporting/Analytics experience
  • Customer centric approach to problem resolution
  • Adapts well to an ever changing environment
  • A thorough knowledge of the department’s business or units functional operations

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

  Pay and benefits information

  Pay range

  $78,000.00 - $112,200.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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