• Job Description

  Req#: req2683
  Program Manager, Continuing Education - Technology and Skills Development - Temporary Assignment
  
  

  Status: Temporary Assignment: February 2024 – August 2025

  Hours: Monday to Friday; 35 hours/week

  Home Campus: Fennell

  Pay Band: 11

  Rate of Pay: $94,113 - $117,641

  Posting Date: November 3rd, 2023

  Closing Date: November 10th , 2023 at 7:00pm EST

  We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

  Mohawk College is currently recruiting for our next

  Program Manager, Continuing Education Technology and Skills Development

  The Program Manager is responsible for the for the strategic planning, academic quality, enrolment management and operations of the Continuing Education (CE) Technology and Skills Development portfolio, which includes the delivery of a diverse mix of workshops, courses and credentials.

  Management of the portfolio includes overseeing academic quality assurance processes and assessments; engaging in ongoing market research analysis and outreach to establish business development opportunities/collaboration/partnerships and ensure appropriate course/credential and instructional delivery mix; strategic enrolment management; providing administrative and operational support for course/credential delivery; recruiting and managing support team and CE instructors; forecasting and monitoring projected resource needs; and networking and negotiating with community and industry stakeholders to identify partnership, programming and placement opportunities.

  Responsibilities:

  The duties of this position will include, but are not limited to the following:

  Academic Leadership, Program Quality, Business Development, New Course/Program Development and Market Research

  • In consultation with the Director, Continuing Education, leading the development of an annual strategic plan and corresponding business plan for portfolio of courses and programs
  • Researching and recommending new course/credential offerings based on emerging trends through market research and financial viability analysis
  • Engaging in networking, outreach and negotiation to support business development opportunities designed to develop new partnerships, programming and placements
  • Directing a team through new course/credential development as well as curriculum development and instructional design updates of courses and programs
  • Implementing and evaluating academic quality assurance processes and outcomes on an ongoing basis including course outlines, program of study reviews, etc.
  • Leading program review and annual program of study reviews of local and MTCU credentials in consultation with instructional designers to complete competitive analysis and adhere to industry and Ministry standards
  • Identifying and directing opportunities for innovative course/credential delivery formats such as intensive, online and experiential models as well as attending instructional technology professional development and hosting instructor and student training sessions

  Strategic Enrolment Management

  • Leading strategic enrolment management of the portfolio including the setting, tracking and achievement of enrolment targets
  • Strategically managing the delivery of courses and programs including the setting of admissions deadlines, course/credential selection and sequencing, intake and course scheduling, determining delivery formats, liaising with instructors, etc.
  • Development of course offerings, which includes scheduling, selecting delivery formats, confirming required texts and materials, and liaising with instructors
  • Directing support staff to assist with academic operations, database maintenance and portfolio delivery
  • Providing relevant enrolment information to all stakeholders on an ongoing basis

  Budget/Financial Responsibilities

  • In consultation with the Director, Continuing Education and Operations Manager, strategically managing key financial elements of the portfolio to ensure maximum productivity and achievement of profitability objectives
  • Managing the development of budgets, setting fees, establishing enrolment and corresponding financial forecasts, and ensuring maximum productivity
  • Developing detailed program financial forecasts, business cases and formal proposals for new programs
  • Responsible for critical analysis of budget in relation to feasibility of special requests/projects, business planning strategies and initiatives
  • Ensuring the effective use of financial resources, reallocating resources appropriately as necessary

  Instructor and Portfolio Support team Management

  • Recruitment and hiring of Continuing Education instructors and support team, including identifying hiring needs, drafting job postings, assessing qualifications, interviewing, conducting reference checks, etc.
  • Onboarding staff and instructors through the delivery of multi-faceted training including Mohawk College policies and procedures, Continuing Education processes and systems, learning management systems, quality teaching expectations, etc.
  • Supervising staff and instructors to ensure adherence to Mohawk College policies (e.g. Academic Integrity, Rights & Responsibilities, Student Conduct, IT, Intellectual Property, AODA, etc.)
  • Leading performance management initiatives including performance reviews, teaching evaluation reviews and teaching observations
  • Identifying professional development opportunities to support efficient portfolio operations and teaching excellence
  • Supporting staff and instructors through student advisement and issue resolution

  Student Management and Support

  • Responding to course and program inquiries from prospective students including the provision of pre- and post-admissions/academic counseling and referrals
  • Managing student lifecycle processes/cycle including admissions, advisement, promotion and graduation in collaboration with the Registrar’s Office
  • Processing all course exemptions including student inquiries, assessing external credits and mapping to internal Learning Outcomes in consultation with Subject Matter Experts and other academic institutions as necessary
  • Managing PLAR processes including providing student support, liaising with instructors in developing/updating challenge exams/portfolio guidelines, recruiting qualified subject matter experts as assessors, and liaising with the PLAR office
  • Clearing graduation applicants against graduating POS (in consultation with Registrar’s Office when manual clearance is required)
  • Ensuring the maintenance of accurate and complete student records
  • In collaboration with the Director, Continuing Education, ensuring students adhere to College policies (e.g. Academic Integrity, Rights and Responsibilities, Student Conduct, IT)

  Continuing Education Clinical/Field Placement Management

  • Strategically identifying new placement opportunities through networking, outreach and negotiation with potential partners
  • Identifying clinical/field placement candidates and their specific goals, objectives, and logistical concerns through individual meetings or group seminars
  • Developing a protocol for required forms and scheduling for the effective and efficient management of multiple placements in the community
  • Networking with community partners to identify potential clinical/field placement sites

  Outreach and Marketing

  • In collaboration with Marketing, developing and implementing an annual strategic marketing plan specific to Technology and Skills Development portfolio
  • Determining appropriate target markets through research and networking
  • Maintaining applicable databases for each program or cluster
  • Selecting advertising mediums in consultation with Marketing team
  • Preparing promotional copy and vision for materials produced by the Marketing team
  • Attending and promotion internal Open Houses, internal/external Pathways/Career Fairs, and other industry specific events/conventions/fairs
  • Developing the content on CE webpages within portfolio

  Other duties as assigned

  Qualifications:

  The successful applicant will have:

  • A minimum four-year Honours degree, or a relevant combination of education and experience
  • Minimum of 7 years of relevant experience which includes industry specific work experience, teaching experience at the post-secondary level using a variety of instructional methods (e.g. in class, on line, blended), and experience with learning management system(s), curriculum development, instructional design, adult education, market research, project management, and human resources management
  • One year of supervisory experience preferred
  • Strong ability to handle multiple tasks and deadlines
  • Strong critical and creative thinking skills
  • Excellent communication and customer services skills (verbal and written)
  • Solid negotiation, conflict resolution and team building skills
  • Familiarity with external professional organizations (e.g. regulatory, accreditation) and related legislation (i.e. WHMIS, Human Rights, Harassment Policy, Privacy Act, etc.)
  • Advanced knowledge of MS Office
  • Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community.

  Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

  Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047.

  Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

  For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/

• About the company

  Mohawk College of Applied Arts and Technology is a public college of applied arts and technology located in Hamilton, Ontario.

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