Tata Consultancy Services

Program Manager - Failure Analysis


PayCompetitive
LocationSan Jose/California
Employment typeOther

This job is now closed

  • Job Description

      Req#: 358241

      Must Have Technical/Functional Skills

      • Project Management skills to oversee and drive FA processes to successful completion.
      • Work closely with cross-functional teams to understand their data & collect evidence, prepare PowerPoint presentations, analyze logs etc.
      • Work across time zones with global teams and vendors to ensure effective communication and coordination.
      • Demonstrate proficiency in data analysis, SQL, Tableau, Excel, and PowerPoint.
      • Develop and maintain informative data visualizations using tools like Tableau, Power BI, or Excel to support decision-making.
      • Suggest improvements to data processes and methodologies.

      Roles & Responsibilities

      • Liaison and Communication: Act as a liaison between Business Unit (BU) Engineering,
      • suppliers, and the Failure Analysis (FA) team to facilitate seamless communication and collaboration.
      • Follow up closely with each stakeholder to ensure FA timelines are met.
      • FA Case Management: Manage and update FA case status efficiently in Quality Management System ,
      • from Failure Identification (FI) to shipment, ensuring timely analysis and resolution.
      • Ensure smooth and timely execution of the Failure Analysis process. Report findings in a clear and
      • concise manner for customer reporting. Update the status in Quality Management System
      • Identify overdue cases from vendors and drive vendors to obtain FA reports.
      • Collaboration: Collaborate with multiple stakeholders to identify component failure trends and
      • recommend corrective actions. Utilize prior experience in hardware engineering to optimize
      • processes and improve efficiency.
      • Data Analysis and Visualization: Gather data from various sources and ensure its accuracy and
      • completeness. Clean and preprocess data to prepare it for analysis. Identify trends, patterns,
      • and anomalies in large datasets and

      Salary Range: $90,000-$100,000 a year

      #LI-CM2

  • About the company

      Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.