• Job Description

  Req#: PROGR001366

  Salary Range: $65,000 - 68,000 DOE

  The Program Manager is a collaborative member of the Mission & Strategy Team who will build and maintain relationships with organizations and community members across United Way of Greater Houston's four-county regional footprint. The Program Manager ensures appropriate training, outreach, and relationship-building across organizations and systems to achieve the highest level of impact within the Integrated Client Journey (ICJ) for community members, including the successful implementation and adoption of the ICJ Self-Service Model (2.0). This includes engaging partners and stakeholders in ongoing feedback loops, supporting Self-Service Model (2.0) related change management, learning and transition efforts, and ensuring community voice remains central throughout.

  PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Provides oversight and ensures consistency of the Integrated Client Journey (ICJ), including Self-Service Model (2.0) enhancements, to maintain fidelity to the model. Utilizes a coaching framework rooted in cultural humility with partner organizations, prospective partners, and community members. Supports outreach and training related to Self-Service Model (2.0) tools, processes, or system upgrades, ensuring partners and community organizations are equipped and confident in implementation. Identifies and builds relationships with key stakeholders and experts in the assigned ICJ issue area, identifying gaps and coordinating solutions with a focus on Self-Service Model (2.0) improvements. Provides tailored technical assistance as needed.

  • Engages with partners and community members to ensure their voices inform the evolution of ICJ Self-Service Model (2.0) in meaningful and equitable ways. This includes ongoing outreach to gather feedback on Self-Service Model (2.0) changes and leading opportunities for input through Community Leadership Councils, Advisory Groups, or other mechanisms. This engagement will directly influence how Self-Service Model (2.0) is refined and implemented, keeping it community-centered and reflective of both need and opportunity. Facilitating community conversations, synthesizing what is heard, and translating those insights into the organization's work will be a central responsibility.

  • Participates in cross-functional collaboration for planning and implementation across Mission and Strategy and other departments, particularly as it relates to the roll-out and integration of Self-Service Model (2.0) components. May lead special projects tied to ICJ Self-Service Model (2.0) adoption, training, or evaluation. Supports continuous improvement cycles informed by community feedback and performance data related to Self-Service Model (2.0)’s implementation. Also plays a role in the Single Investment Process and supports other strategic initiatives such as Navigation and organizational learning.

  Qualifications

  Experience

  Required 3 years

  Experience performing described principal duties or similar work. Solid knowledge of the Greater Houston community and nonprofit sector. Experience supporting implementation of evolving frameworks, models, or platforms(e.g., new program phases, service integration models, digital tools). Strong facilitation and outreach experience with ability to support partners through learning curves associated with new systems. Adept at simplifying complex information and delivering it to diverse audiences.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  United Way of Greater Houston transforms individual lives and brings long-lasting, systemic change to tough issues. Donate today to help your community.

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