• Job Description

  Req#: R19279

  Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

  As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

  The Program Manager is responsible for managing a portfolio of IT, software, and AI projects that are typically multi-departmental. In addition, this position provides assistance with managing complex initiatives/programs that may be strategic in scope within the technology sector. The Program Manager consults with internal and external partners to clarify and define project requirements. This position focuses on establishing timelines and due dates, tracking progress, managing information among stakeholders, and resolving problems and issues that arise in the context of technological and software-driven projects.

  
  JOB RESPONSIBILITIES:
  1. Develops and manages (in the case of managing a project) or assists in developing and managing (in the case of working with a team member on a project/program) the plan surrounding project/program engagements. Managing may include but is not limited to interdependencies, dependencies, communications, scope, changes, risks, and issues.
  2. Sets realistic and practical goals for projects and develops appropriate strategies for achieving those goals.

  3. Work closely with the technical team to ensure project requirements are accurately interpreted and implemented, advocating for stakeholder needs while considering technological feasibility.
  4. Proactively identify potential risks and roadblocks related to technology implementation, providing timely insights and recommendations to mitigate issues and keep projects on track.
  5. Foster a culture of transparency and trust between technical and non-technical teams, promoting open communication and collaboration to achieve project objectives effectively.
  6. Documents communications, risks, and issues thoroughly and professionally.
  7. Measures project performance to identify areas for improvement.
  8. Provides project/program status reporting to applicable audiences and tailors reporting to fit the audience.
  9. Utilizes best practices, techniques, and standards throughout project execution.
  10. Assists in developing workflow, processes, and procedures for the department.

  Salary Range: $75,000 - $90,000

  
  EDUCATION:
  1. Bachelor’s degree or equivalent experience.

  EXPERIENCE:
  1. 2+ years of project management experience or a field of focus during education.

  2. Experience working with software implementation, AI, and/or technology-related projects.

  COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
  1. Excellent leadership skills.
  2. Strong communication (written, verbal and presentation) and interpersonal skills.
  3. Autonomous and self-motivated, effectively driving projects forward with minimal supervision while proactively identifying and addressing challenges.
  4. Decisive with the ability to adapt to change and competing demands.
  5. Demonstrated respect, collaboration, and pride in ownership.
  6. Ability to adapt to change.
  7. Focus on delivering value.

  Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK .

  Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

  Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

  Nelnet is a Drug Free and Tobacco Free Workplace.

• About the company

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