• Job Description

  Req#: 24000743

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

  We are seeking a dynamic and forward-looking Program Manager to join the Global Servicing Technology team at American Express. In this pivotal role, you will be responsible for supporting the Head Engineering Office, driving strategic initiatives, and ensuring the successful execution of programs and initiatives that drive organizational goals. The ideal candidate will have a proven track record of program management, a strategic mindset, and the ability to thrive in a fast-paced and evolving environment.

  Key Responsibilities:

  Strategic Program Management

  • Collaborate with the Head of Engineering to develop and execute a strategic program roadmap that aligns with the organization's objectives.
  • Lead the planning, coordination, and execution of high-impact programs, ensuring alignment with business priorities and timelines.

  Stakeholder Engagement

  • Build and maintain strong relationships with key stakeholders, including engineering leaders, product owners, and business partners.
  • Facilitate communication and collaboration across cross-functional teams, ensuring a unified approach to achieving program goals.

  Risk Management

  • Identify potential risks and issues associated with programs and implement proactive mitigation strategies.
  • Monitor and report on the status of programs, providing timely updates to leadership on progress, challenges, and resolutions.

  Resource Allocation and Budget Management

  • Work closely with the Head of Engineering to allocate resources effectively, ensuring the optimal use of talent and budget for program success.
  • Track and manage program budgets, making recommendations for adjustments as needed.

  Continuous Improvement:

  • Drive continuous improvement initiatives within the Head Engineering Office, identifying opportunities to enhance efficiency, streamline processes, and implement best practices.
  • Foster a culture of innovation and adaptability, staying informed about industry trends and emerging technologies.

  Qualifications

  - Bachelor's or Master's degree in Business, Project Management, Engineering, or related field.

  - Proven experience as a Program Manager in a technology or engineering environment.

  - Strong understanding of project management methodologies and tools.

  - Excellent communication, presentation, and interpersonal skills.

  Preferred Qualifications

  - Project Management Professional (PMP) or other relevant certifications.

  - Experience working in the financial services industry.

  - Familiarity with Agile/Scrum methodologies.

  If you are a results-oriented Program Manager with a passion for driving strategic initiatives and contributing to the success of a global organization, we invite you to apply for this exciting opportunity at American Express. Please submit your resume and cover letter through the American Express career portal. Applications will be accepted until [Closing Date]. American Express is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified individuals to apply.

  Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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