• Job Description

  Req#: 7929
  Employer Industry: Customer Experience Solutions
  
  Why consider this job opportunity:
  - Pay is $20.50 per hour; if bilingual in Spanish, pay is $21.50 per hour.
  - Access up to 50% of your pay immediately after your shift.
  - Paid, virtual training provided.
  - Remote work environment offering flexibility.
  - Opportunity to support individuals in crisis and make a positive impact on their lives.
  - Join a diverse team committed to exceptional customer service during critical times.
  
  What to Expect (Job Responsibilities):
  - Answer incoming calls from individuals seeking information and assistance related to disaster relief programs and FEMA policies.
  - Provide guidance by explaining FEMA programs, eligibility criteria, and application processes.
  - Assess the needs of callers and determine appropriate courses of action.
  - Direct callers to relevant resources, agencies, or organizations that can help meet their needs.
  - Record detailed notes of each call, ensuring accurate documentation and compliance with federal regulations.
  
  What is Required (Qualifications):
  - Must be 18 years or older with a high school diploma or GED.
  - Must be a U.S. Citizen.
  - Minimum of 6 months to over a year of customer service, secretarial, or telemarketing experience required; call center experience preferred.
  - Customer-focused personality with a desire to help others and demonstrate compassion.
  - Moderate computer skills, including proficiency in MS Office applications.
  
  How to Stand Out (Preferred Qualifications):
  - Bilingual in Spanish for higher pay rate.
  - Previous experience in a call center environment.
  - Familiarity with federal emergency management policies.
  - Strong problem-solving skills and ability to handle difficult interactions.
  - Flexibility to work nights, weekends, and holidays as needed.
  
  #CustomerService #RemoteWork #CrisisSupport #FEMASupport #CareerOpportunity
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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