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Project-Based Customer Service - FEMA Support Specialist $20.50/hr (Louisiana Remote)
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Job Description
- Req#: 7931
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Salary up to $21.50 per hour for bilingual candidates
- Access up to 50% of your pay immediately after your shift
- Paid, virtual training provided
- Flexible remote work environment
- Opportunity to make a significant impact by assisting individuals during crises
- Supportive and compassionate work culture focused on helping others
What to Expect (Job Responsibilities):
- Answer incoming calls from individuals seeking information and assistance related to disaster relief programs and FEMA policies
- Provide guidance and support by explaining FEMA programs, eligibility criteria, and available resources
- Assess the needs of callers and determine appropriate courses of action to assist them
- Address concerns and complaints raised by callers in a professional and timely manner
- Maintain accurate documentation of calls, including inquiries and follow-up actions
What is Required (Qualifications):
- Must be 18 years or older and possess a high school diploma or GED
- U.S. Citizenship is required
- Minimum of 6 months to over a year of customer service, secretarial, or telemarketing experience required; call center experience preferred
- Customer-focused personality with compassion and a desire to help others
- Moderate computer skills, including the use of MS Office applications
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish for higher pay rate
- Experience in a call center environment
- Strong problem-solving skills and ability to handle complex interactions
- Flexibility to work nights, weekends, and holidays as needed
- Previous training in customer service best practices
#CustomerService #CrisisSupport #RemoteWork #FlexibleHours #CompassionateCare
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