• IT Operations lead will be leading a team of Purchased service resources in supporting FIPL Operations in India including Sanand Engine Plant, Regional Office, Part Distribution Center
• Exposure to Plant Floor systems is Preferred

Qualifications

• Bachelor's degree (BE/B.Tech) or equivalent experience in a relevant field
• Strong technical and excellent analytical skills to support both new Development and Production support issues.
• Good knowledge of Agile delivery, code refactoring, clean code
• Excellent written and verbal communication skills.
• Exposure to Plant Floor Systems (Preferred)

Responsibilities

• Knowledge requirements
  • Day to Day operations
  • Operational Implementation & Launch
  • Project Management
  • Risk Management
  • IT Partner Management
• Operations Support R&R
  • Performs batch and job scheduling for a number of different applications and infrastructure software, including the use of scheduling software
  • Performs troubleshooting of incidents, analysis, problem identification and service restoration for hardware, software and network components
  • Opens incident report, escalates incidents as appropriate (i.e., technology SME, application SME, and operations hierarchy) and ensures resolution process is followed
  • Based on specific expertise, may receive escalated incidents for resolution
  • Performs monitoring of production systems, WAN, LAN or various types of hardware (i.e., CPU, storage) using appropriate tools for incident detection
  • Provides input for problem and root cause analysis
  • Reviews and assists in the planning of proposed hardware, software and/or network changes
  • Performs network and system incident analysis and restoration duties under direction of technical support
  • Performs configuration changes on production systems
  • Defines and updates scheduling database
  • Executes infrastructure or application changes according to rigorous change control procedures
  • Analyzes the usage of system resources (i.e., CPU, storage, memory, applications) and assists in initiating actions to reallocate resources according to service level agreements
  • Provides technical mentoring to Associate Operations Analyst and Operations Analyst I
• Reports
  • Review controls report as per controls calendar.
  • Review/ Analyze capacity reports - CPU, Disk, Memory utilization, planning and forecasting
• Relationship Management:
  • Builds and maintains strong relationship with appropriate customer base, internal IT partners, and/or internal environment related support organizations and vendors
  • Collaborates with technology SME and application SME
  • Vendor liaison at the day-to-day planning, operational, and environmental support level
• Budget & procurement
  • Provide inputs on capital and expense budget.
  • Assists in monitoring and tracking budget information
  • Yearly asset refresh for OS and hardware.