• Job Description

  Req#: 37943

  Amendment #1

  06/12/2023

  Change in hiring manager and work location.

  Job ID: 37943

  • Job Category: Project Management
  • Division & Section: Children's Services, ChildSvcs Client Services
  • Work Location: Metro Hall, 55 John Street, Toronto
  • Job Type & Duration: Full-time, Permanent Vacancy
  • Salary: $86,500 - $108,459
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 08-Jun-2023 to 29-Jun-2023

  Job Description

  
  As part of the Client Services Team in Toronto Children’s Services, the Project Lead will provide strategic leadership to support the unit with operationalizing the multi-year system transformation of the child care system in Toronto. As a successful Project Lead, you will manage projects from concept to implementation to measurement, consult with stakeholders, analyze and summarize data, develop and/or revise policies related to the administration of child care fee subsidies, and lead a number of change management initiatives.

  
  Toronto Children's Services is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.
  

  Major Responsibilities

  • Assesses project feasibility and prepares project plans, reports, status updates for senior staff and related materials that contribute to divisional/City initiatives.
  • Oversees assigned projects ensuring effective teamwork, communication and high standards of work quality to advance divisional initiatives, and monitors and reports out on progress and completion.
  • Coordinates and leads a wide range of stakeholder engagement and consultation processes and events that support various projects.
  • Assesses the implications of the implementation of Canada-Wide Early Learning and Child Care system transformation to ensure equitable access to child care for equity-deserving families.
  • Leads strategy development and policy analysis to formulate and recommend new policies, approaches and detailed implementation plans.
  • Leads change management initiatives to ensure project plan outcomes are positive for both staff and clients.
  • Leads and directly conducts ongoing research (qualitative and quantitative) and analysis of trends and activities related to childcare related services in order to provide information and identify emerging issues and opportunities.
  • Leads the review of divisional policies, practices and processes from an equity lens, in alignment with actions outlined in the Reconciliation Action Plan and the Toronto Action Plan to Confront Anti-Black Racism.
  • Assists with conducting operational reviews within the Client Services Unit, including making technological enhancements to the website, IT systems, and project directories to enhance service efficiencies and optimization of resources.
  • Provides input, guidance and technical expertise in the development, co-ordination and implementation of strategic divisional initiatives.
  • Develops confidential material in relation to provincial changes in policy/funding where proposed changes impact service & delivery.
  • Conducts process reviews on various projects and makes recommendations to senior management for improvements, including process optimization and simplifications.
  • Develops and provides presentations relevant to current projects for divisional staff and community stakeholders.
  • Develops and oversees implementation of a range of customer service and staff satisfaction surveys/projects and sets priorities to address divisional issues identified by staff and clients.
  • Establishes, maintains and develops linkages to other divisions and agencies to ensure effective partnerships.
  • Prepares responses, reports and correspondence on behalf of Manager.
  • Provides membership and input to various divisional committees.
  • Ensures compliance with safety and security matters under Occupational Health and Safety legislation and Divisional safety and security policies, including work place accommodations.

  
  Key Qualifications

  1. Post-secondary education in a discipline applicable to the job function or an equivalent combination of education and/or experience.
  2. Experience in strategy development and policy design, ability to advance knowledge translation between research, policy and operations.
  3. Experience managing multi-faceted projects from inception through to completion, in a deadline-oriented environment, in an effort to effectively meet divisional goals and standards.
  4. Experience in stakeholder management with a high level of ability to influence and negotiate outcomes effectively with a broad spectrum of diverse stakeholders.
  5. Experience conducting research, compiling and analyzing data, as well as interpreting and communicating findings.
  6. Lived experience as a member of an equity-deserving group (e.g. Indigenous and Black communities) is an asset.
  7. Ability to use critical thinking skills in the development of strategic solutions to issues related to the well-being of children and families.
  8. Knowledge of relevant issues and legislation, including Federal/Provincial/Municipal government roles/responsibilities, community relationships affecting the early learning system, collective agreements and occupational health and safety, etc.
  9. Excellent verbal and written communication skills, with an ability to communicate with a broad range of stakeholders from community representatives to senior management and political representatives.

  Notes
  Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting.

  Information session details (Optional)

  Date: June 22, 2023
  Host: Sherry Kamali, District Director Child Svcs

  
  1:00PM – 1:30PM

  Sherry Kamali invites you to an online meeting using WebEx.

  Meeting Number: 2632 625 9524

  Meeting Password: i2bTPY5nQj5

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  To join this meeting (Now from mobile devices!)

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  1. Go to https://toronto.webex.com/toronto/j.php?MTID=mc781f6a6b88f825dea1ac5e5b148fd1b

  2. If requested, enter your name and email address.

  3. If a password is required, enter the meeting password: i2bTPY5nQj5

  4. Click "Join".

  5. Follow the instructions that appear on your screen.

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

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